Marine Hostess

Job Location

Banana Island Resort Doha By Anantara, Doha, Qatar

About the Employer

Minor Hotels is a global hotel owner, operator, and investor, managing a varied portfolio of over 530 properties worldwide. The company operates brands including Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI across more than 50 countries spanning Asia Pacific, the Middle East, Africa, Indian Ocean, Europe, and South America.

Key Responsibilities

• Report directly to the skipper and assist with all delegated tasks.
• Support activities assigned by the Marine Coordinator.
• Participate actively in all drills and emergency situations, performing assigned duties effectively.
• Report any unsafe behavior promptly to the skipper.
• Deliver personalized service to all guests, adhering to hotel standards and fostering strong guest relationships from their arrival.
• Warmly welcome all guests and address complaints professionally, escalating serious issues to supervisors or managers as necessary.
• Maintain knowledge of all hotel facilities, operating hours, and promote internal events and activities.
• Stay informed about operational updates and participate in daily briefings with the front office team.
• Contribute to a positive team environment by maintaining high morale and good working relationships.
• Arrive punctually for duty wearing proper uniform and name tag, maintaining a high standard of personal and departmental appearance.
• Assist guests during arrival and departure, providing necessary support.
• Ensure safety and promotional videos are presented at the start of each trip or personally demonstrate safety instructions when videos are unavailable.
• Make announcements at the beginning and end of every trip to keep guests informed.
• Coordinate with the team to facilitate smooth guest transfers.
• Complete daily checklists, ensuring vessels are clean and tidy, with amenities such as flowers, water, dates, and magazines arranged.
• Participate in STCW courses or other local or company-mandated training programs.

Qualifications

• High school diploma or diploma equivalent.
• Excellent proficiency in English communication.
• Strong customer service orientation and keen attention to detail.
• Hospitality experience is preferred but not mandatory.