Manager, Quality Assurance

About Alphapointe

Alphapointe is a mission-driven nonprofit organization dedicated to empowering individuals with vision loss to pursue their goals and aspirations. The company fosters a rewarding and dynamic work environment, complemented by comprehensive benefits such as medical, dental, vision, and life insurance, short and long-term disability coverage, paid time off, paid holidays, flexible spending accounts, and a robust 401(k) plan.

Role Overview

The quality assurance manager will oversee the QA team, ensuring that all products comply with internal standards and external quality requirements, particularly adhering to ISO 9001:2015 certification standards. The role includes managing audits, promoting a company-wide quality culture, mentoring staff, and collaborating cross-functionally to address quality concerns.

Key Responsibilities

• Comprehend and maintain ISO 9001:2015 certification requirements while fostering a quality-centric culture across the organization.
• Design, implement, and uphold quality assurance systems and protocols.
• Lead internal and external audit activities and provide training to internal auditors on ISO standards.
• Serve as the onsite quality assurance manager during ISO surveillance, certification, and re-certification audits, ensuring compliance and proper documentation use by process owners.
• Work closely with production and supply chain departments to identify and resolve quality-related issues.
• Supervise and mentor the QA inspection team, including conducting annual performance evaluations, disciplinary actions, and timecard approvals.
• Verify customer requirements and expectations are accurately met or exceeded by the company.
• Understand existing company policies and recommend improvements to enhance organizational performance.
• Analyze and document corrective actions for any non-conformances, monitor their implementation, and evaluate effectiveness.
• Manage systems that monitor Department of Defense (DLA) quality assurance approvals and oversee planned deliveries of military textile products manufactured by Alphapointe.
• Maintain quality documentation and control records as per company policies.
• Analyze customer complaints and facilitate resolution processes.
• Provide input on specifications for new and existing products as required.
• Ensure calibration of relevant equipment is maintained.
• Perform additional duties as directed by management.

Qualifications and Skills

• Bachelor’s degree required; preference for degrees in Mechanical Engineering or Engineering Technology.
• 3 to 5 years of experience in operations or manufacturing industries.
• At least 2 years of supervisory or managerial experience is preferred.
• Familiarity with regulatory audits and compliance standards.
• Proficiency in statistics and numerical analysis combined with strong interpersonal skills and leadership ability.
• Competent in Microsoft Office applications and quality management software.
• Strong analytical, problem-solving, and communication skills.

Work Environment

This position involves occasional lifting of up to 35 pounds and working in a manufacturing setting with variable conditions including some noise and temperature fluctuations.

Compensation

The salary range for this position is $65,000 to $80,000 per annum.

Additional Information

Alphapointe is committed to inclusive employment and welcomes applicants who are legally blind as part of their preferential hiring practice. The company is an Equal Opportunity / Affirmative Action employer embracing minority, female, disability, and veteran candidates.