Key Holder

About FOUR20 Premium Market

FOUR20 Premium Market is seeking passionate individuals dedicated to cannabis and community engagement. Join us in contributing to the growth of both our company and the cannabis culture by being authentic and delivering top-tier customer service and education. This role carries the important responsibility of keeping customers informed about ever-evolving product varieties and innovations.

Our Values and Culture

• We act as responsible cannabis stewards, fostering strong community ties and sharing expertise.
• FOUR20 nurtures an inclusive, diverse, and supportive workplace that values passion, knowledge, and embracing new challenges.
• We strive to exceed expectations by offering exceptional customer experiences grounded in care and expertise.
• Promoting safe, inclusive environments is central to our operation within every community we serve.

Role Responsibilities

• Exemplify kindness and authenticity, promoting a safe and welcoming atmosphere.
• Deliver excellent customer service by tailoring product recommendations that meet individual needs.
• Collaborate with team members to uphold FOUR20’s culture while maintaining a secure and inclusive space for customers and staff.
• Manage sales transactions and POS operations, including sales, voids, discounts, and promotions using Lightspeed POS.
• Handle store opening and closing duties responsibly.
• Address unexpected situations with flexibility, resolving challenges promptly and professionally.
• Maintain an inquisitive approach toward ongoing product knowledge, including cannabis strains, categories, and accessories.
• Conduct accurate inventory tracking and reporting.
• Comply fully with all regulatory requirements, company policies, and procedures.
• Capably work independently when necessary.
• Perform merchandising and stock replenishment to ensure product availability.
• Utilize our comprehensive in-house cannabis and sales education programs to enhance expertise.

Essential Requirements

• Must be of legal age and possess the required provincial cannabis retail license (Cannsell in Ontario or Sellsafe in Alberta).
• Prior experience in retail and customer service environments.
• Proficiency using POS systems.
• Effective time management skills to juggle and prioritize various tasks.
• A keen willingness to learn and develop professionally.
• Availability to work across multiple locations preferred for increased shifts and growth opportunities.
• Flexible work schedule including evenings, weekends, and holidays.
• Physical capability to stand for extended periods and handle lifting up to 25 pounds.

Non-Negotiable Standards

• Verification of customer identification and eligibility.
• Full understanding and compliance with cannabis regulations and standards.
• Dependable communication within the team.
• Enthusiastic and proud participation in the recreational cannabis sector and its evolving culture.