Key Account Manager – Sephora

About L’Occitane en Provence

Established in 1976, L’Occitane en Provence harnesses the vitality of flora where sunlight and earth richness converge. We transform these natural elements into sensory, effective, and sustainable experiences inspired by Haute Provencal nature. Our culture thrives on everyday interactions based on Trust, Curiosity, Excellence, and Impact, propelling positive change for people and the environment.

Position Overview

The Key Account Manager will drive growth and enhance the presence of L’Occitane within Sephora outlets across the USA and Canada. This role requires a sales-oriented, detail-focused professional who excels in teamwork and communicates effectively with Sephora’s corporate teams. Serving as a key liaison, this person will uphold brand vision while advancing business objectives.

Responsibilities

• Assist the Senior Sales Director in projects related to Sephora USA & Canada accounts.
• Manage communications with Sephora concerning assortment updates, product submissions, pricing, stock notifications, and daily administrative duties.
• Compile weekly sales reports every Monday to analyze performance and product trends.
• Monitor and report on sell-in and sell-out data.
• Review weekly inventory reports to maintain optimal supply levels and encourage increased ordering to support sales.
• Handle vendor setup and process purchase orders for merchandising, local events, complimentary products, and samples.
• Observe sales and inventory trends to keep forecasts accurate and aligned with current market data.
• Track purchase orders weekly, ensuring timely shipments and addressing any shortages, chargebacks, or discrepancies.
• Create and refine Excel-based tools to enhance daily Sephora account administration and tracking systems.
• Collaborate with the Senior Sales Director to coordinate in-store resources, events, and training programs through the Field Sales Team to boost sell-out.
• Support sampling programs, online reviews, local marketing initiatives, and cooperative campaigns with the Senior Sales Director.
• Maintain the marketing calendar to keep key dates and activations updated.
• Facilitate creative briefs and merchandising efforts in partnership with marketing and the Senior Sales Director.
• Perform regular online audits of product detail pages and SKU information.
• Assist with preparing materials for meetings and external presentations, including market updates.
• Respond to additional requests from Wholesale partners and provide sporadic business support to the Senior Sales Director as needed.

Key Performance Indicators (KPIs)

• Achieve profit and loss targets for Sephora USA and Canada, ensuring revenue growth and profitability.
• Maintain continuous sales expansion aligned with a three-year strategic plan.
• Develop and sustain strong relationships with Sephora stakeholders to support the sales director’s objectives.
• Deliver actionable insights to improve daily account management operations.
• Ensure accurate, timely execution of administrative responsibilities and projects, reflecting operational excellence.

Qualifications

• Bachelor’s degree is mandatory.
• Minimum of 5 years proven success in wholesale account management and development within consumer products, preferably in cosmetics, beauty, skincare, or wellness sectors.
• Previous experience with Sephora is favored.
• Demonstrated expertise in sales, account management, and business growth in the premium beauty market.
• Strong commercial insight and thorough understanding of the beauty industry.
• Exceptional organizational skills and meticulous attention to detail.
• Ability to think strategically while executing actionable plans.
• Self-driven with a strong work ethic.
• Team-oriented with a supportive leadership approach.
• Entrepreneurial spirit to identify and capitalize on growth opportunities.
• Excellent verbal and written communication capabilities.
• Advanced proficiency in Microsoft Excel along with skilled use of Word and PowerPoint.

Compensation and Benefits

• Competitive annual salary range between $90,000 and $100,000, commensurate with experience, skills, and location.
• Eligibility for an annual discretionary corporate incentive bonus.
• Comprehensive benefits package including paid parental leave.
• Generous employee discounts on L’Occitane en Provence products.

Diversity and Inclusion

L’Occitane en Provence is committed to fostering an inclusive and diverse workplace where everyone is respected and valued without discrimination. We encourage applications from candidates of varied backgrounds and experiences and support a harassment-free work environment.

Additional Information

Employment is subject to background and reference verification. Candidates are encouraged to apply even if they do not meet every listed qualification but believe they are a good fit for the role.