Junior Service Advisor

Role Overview

The Junior Service Advisor acts as the main liaison for Ferrari customers throughout their after-sales service experience. You will welcome clients, listen attentively, and professionally guide them by translating their needs into well-organized technical work while maintaining transparency, trust, and continuity. This role blends exceptional client service, technical knowledge, and commercial insight to provide an outstanding after-sales experience aligned with Ferrari's prestigious standards.

Key Responsibilities

• Handle service bookings and greet clients upon vehicle drop-off.
• Maintain frequent communication with clients to schedule maintenance and service appointments.
• Anticipate and understand client requests, clarifying necessary repairs and interventions.
• Conduct initial vehicle diagnostics and prepare precise time and cost estimates.
• Oversee workshop operations by assigning tasks and approving completed work.
• Manage courtesy vehicles to ensure client mobility during repairs.
• Return vehicles to clients, collect feedback, and ensure full satisfaction.
• Actively promote labor, genuine parts, and Ferrari products and services with client-focused enthusiasm.
• Assist in establishing and monitoring service key performance indicators (KPIs).

Candidate Profile

• Experience in after-sales service, service advising, or premium service environments with client-facing duties.
• Comfortable explaining technical information clearly to discerning customers.
• Highly organized with exceptional attention to detail and consistent follow-up.
• Strong customer service orientation coupled with responsibility and accountability.

Skills and Qualifications

• Excellent communication and interpersonal abilities.
• Proficiency with CDK dealership management software.
• Experience in luxury automotive sectors is a significant advantage.
• Skillful in coordinating effective communication between customers and technical teams.
• Demonstrates commercial awareness and a proactive approach to service opportunities.
• Meticulous adherence to processes and high-quality standards.
• Fluency in both English and French, spoken and written.

What This Role Offers

• A prominent client-facing role within one of the most iconic luxury automotive brands worldwide.
• Consistent engagement with an exclusive and relationship-driven clientele.
• An opportunity to contribute significantly to the premium Ferrari ownership experience.
• Collaborative work alongside workshop, parts, and service management teams.
• Exposure to Ferrari's global after-sales standards, tools, and best practices.

Additional Information

Joining Ferrari Québec means becoming part of an organization that expects excellence and is driven by passion. Every interaction is an opportunity to enhance the Ferrari ownership experience through professionalism, precision, and genuine customer care. The company is committed to diversity and inclusion and provides a respectful workplace.

Benefits

• Dental care
• Extended health coverage
• On-site parking
• Paid time off