IT System Administrator 1st Level Support Helpdesk

About Basalt AG

Basalt AG is a leading company in the natural stone and asphalt industry with around 4,200 employees and 350 locations across Germany and Europe. They focus on creating mobility solutions to connect people daily while driving towards a sustainable future through their quarries, asphalt mixing plants, and landfills. The company embraces digital transformation and values a motivated workforce to bring innovative ideas to life.

Job Overview and Responsibilities

• Ensure smooth IT support by receiving, processing, and forwarding support requests efficiently.
• Assist the helpdesk team by providing 1st level support following IT service management principles.
• Set up and maintain PC workstations predominantly in Microsoft environments.
• Guarantee uninterrupted operations by analyzing, coordinating, and troubleshooting technical issues, including cooperation with external service providers.
• Create, update, and improve operational manuals, network diagrams, and other technical documentation.
• Conduct user training sessions and share IT knowledge within the organization.

Benefits

• Long-term job security in a stable work environment.
• Salary based on collective agreements, annual bonuses, and capital-forming benefits as recognition of your commitment.
• 30 days of paid vacation for personal relaxation.
• Option for mobile working and regulated working hours, with a flexible three-shift schedule from Monday to Thursday (7:30 AM to 5:30 PM) and Friday (7:30 AM to 3:00 PM), respecting IT service times.
• Engagement in exciting projects that encourage creativity within a team-focused workplace.
• Access to external training programs and an internal academy to support your personal and professional growth.
• Additional perks like employee discounts, accident insurance, an employee assistance program, and a suggestion scheme to provide extra security and genuine support.

Candidate Profile and Requirements

• Completed vocational training as an IT specialist in system integration or an equivalent qualification.
• Some professional experience in a comparable role.
• Practical exposure to IT helpdesk operations and ideally experience with ticketing tools based on ITIL standards.
• Strong analytical and process-oriented thinking, along with a quick learning ability.
• Willingness to travel up to 20% related to project and support activities.
• Possession of a valid driver's license.