IT Support Technician

About Filtronic

Filtronic is a specialist in designing and manufacturing advanced radio frequency (RF) solutions aimed at enhancing connectivity worldwide. Positioned on a rapid growth path featuring significant contracts in space and defence sectors, the company fosters innovation and is dedicated to developing future RF communication technologies. Joining Filtronic’s IT department means contributing to a vital part of the organization's success by enabling seamless IT services.

Role Overview and Responsibilities

The IT Support Technician will deliver both first-line and second-line technical support throughout the business, managing IT operations efficiently to ensure users receive prompt, professional assistance. Responsibilities include maintaining optimal functioning of systems and devices, handling user account management, and engaging in ongoing IT department improvements.

• Provide first and second-line assistance for hardware, software, user access, and basic network issues.
• Record, prioritize, investigate, and resolve support tickets within agreed service timeframes, ensuring meticulous documentation.
• Configure, assemble, and deploy user devices like laptops, desktops, and mobile gadgets.
• Support staff onboarding and offboarding, including account creation, permission settings, and allocation of devices.
• Perform routine IT maintenance duties, including software updates, patching, and system health checks.
• Troubleshoot common connectivity issues such as VPN, Wi-Fi, printing, and network access problems.
• Escalate complex technical problems while maintaining ownership and keeping users informed about progress.
• Maintain precise IT asset records to aid equipment tracking and management.
• Contribute to IT improvement initiatives, projects, and system upgrades.
• Offer respectful, clear, and timely user support across the organization.

Candidate Requirements

• Previous employment in IT support, service desk, or comparable technical roles.
• Proficiency with Windows 11, Microsoft 365, Active Directory, and fundamental networking concepts.
• Capability to methodically diagnose and resolve technical and connectivity issues.
• Strong organizational aptitude with effective management of multiple priorities.
• Professional communication skills suited to interacting with users of varied expertise.
• A proactive problem-solving mindset and eagerness for continuous learning and growth.
• Relevant certifications such as CompTIA or Microsoft qualifications are advantageous.

Key Behaviours

• Delivers prompt and supportive service to colleagues.
• Owns responsibilities fully and follows issues through to completion.
• Collaborates well within teams and contributes positively.
• Communicates in a clear and respectful manner.
• Exhibits initiative and drives continuous improvement.

Benefits and Working Conditions

• Standard 37.5-hour workweek.
• 25 days of holiday plus public holidays, with an option to purchase up to 5 additional leave days.
• Contributory pension scheme with company matches up to 8%.
• Life Assurance and Income Protection Insurance coverage.
• Participation in Save As You Earn (SAYE) share scheme.
• Electric Vehicle purchase scheme.
• Cycle to Work scheme availability.
• One volunteering day annually.
• Opportunities for learning and professional development.
• Hybrid working options are offered.

Diversity and Inclusion

Filtronic plc promotes equality of opportunity and seeks to build a diverse and inclusive workplace where every employee can thrive. Applications are welcomed from candidates regardless of age, gender, ethnicity, religion, sexual orientation, or disabilities. Reasonable accommodations will be provided during recruitment wherever needed.

Additional Information

For queries regarding salary and benefits, prospective candidates are encouraged to contact the Talent Partner for this role prior to applying.