IT Service Technician (m/w/d) – IT Service Desk

Company Overview

KNDS Deutschland operates as a system house that develops, manufactures, and supports a diverse product portfolio, including main battle tanks, highly protected wheeled vehicles, artillery systems, military bridges, customer service, and training solutions. As part of the KNDS Group, it spearheads consolidation in the European military land systems industry, offering interesting, complex, and demanding roles in a collaborative environment. Employees in development, production, and administration appreciate the blend of innovation, tradition, and extensive experience that defines the company.

Key Responsibilities

• Provide first-level IT support on-site, by phone, and through remote support tools.
• Manage incident intake, analysis, resolution, and documentation related to deployed hardware and software products.
• Forward requests and fault reports to the appropriate second-level support teams, both internal and external.
• Install, configure, and update notebooks and PCs, and deploy required software via software distribution systems.
• Execute, monitor, and document all service desk activities in compliance with internal standards.
• Ensure service levels within the service desk are maintained according to company guidelines.
• Participate in hardware evaluations and standardization efforts in the client environment.
• Troubleshoot hardware issues for client devices such as PCs, laptops, and printers.
• Contribute to the implementation of a new ticketing system.

Required Qualifications & Skills

• Completed vocational training as an IT specialist for system integration or an equivalent qualification.
• Several years of professional experience in a comparable IT support role.
• Strong expertise in current Microsoft operating systems, Microsoft Office applications, network technologies (TCP/IP), and client hardware.
• Experience with automated software distribution, ticketing systems, and first-level remote support.
• Certifications in ITIL and MCSE are advantageous.
• Reliable, accurate, flexible work style coupled with excellent teamwork, customer orientation, communication, and persuasion skills.
• Fluent in German, both written and spoken.

Benefits & Perks

• Employment with a secure and stable employer.
• Attractive salary aligned with the IG Metall collective agreement.
• Subsidies for childcare.
• Holiday and Christmas bonuses.
• Opportunities for personal and professional development.
• 30 days of annual leave.
• On-site parking for employees.
• Bike leasing program.
• Health and fitness initiatives.
• Company pension scheme.
• Access to company canteen.
• Flexible working hours with flextime arrangements.
• Subsidy for the nationwide public transport ticket (Deutschlandticket).
• On-site company physician services.
• Corporate benefit programs.