IT Service Desk Technician (m/w/d)

Role Overview

The IT Service Desk Technician is tasked with delivering technical support, troubleshooting, and maintenance for hardware, software, and network systems across the company. The role ensures efficient IT operations and provides prompt, professional assistance to users.

Key Duties

• Providing first- and second-level support to end-users via telephone, email, and on-site visits.
• Diagnosing and resolving hardware, software, and network issues.
• Installing, configuring, and maintaining desktops, laptops, printers, and mobile devices.
• Traveling up to twice weekly to the Pyrbaum production site to support local users and IT infrastructure.
• Supporting monitoring and upkeep of LAN, WLAN, and internet connections.
• Carrying out system updates, patches, and general maintenance.
• Managing user accounts, access rights, and security policies.
• Installing and configuring operating systems, business applications, and security software.
• Tracking IT inventory and ensuring accurate asset management.
• Documenting support requests, solutions, and processes in helpdesk or ticketing systems.
• Analyzing recurring issues and developing long-term resolution strategies.

Required Qualifications and Skills

• Degree in Computer Science, Information Technology, or related field, or equivalent professional training.
• Preferably 1 to 3 years’ experience in IT support or service desk roles.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and Microsoft Entra ID.
• Basic understanding of networking technologies such as TCP/IP, DNS, and DHCP.
• Experience with hardware diagnostics and minor repairs.
• Familiarity with antivirus solutions and IT security standards.
• Fluent in both English and German, spoken and written.
• Excellent communication skills and customer service mindset.
• Strong problem-solving capabilities and multitasking proficiency.
• Work independently in a structured and reliable manner.
• Team player with a strong focus on customer satisfaction.

Employee Benefits

• Stable employment in an international company with extensive growth opportunities.
• A motivated organization offering flat hierarchies, agility, and fast decision-making in the emerging lithium-ion battery sector.
• A supportive team ready to offer professional guidance.
• Access to internal and external training programs.
• Permanent employment contract.
• Modern workspace equipped with high-quality technology.
• Flexible working hours with remote work options.
• Pet-friendly office environment with dogs welcome.