IT Manager

Overview

As the IT Manager at Gameloft Brisbane, you will oversee and support various teams such as artists, designers, programmers, QA, and administrative personnel, ensuring all their technology systems perform reliably and efficiently. You will lead the IT Support Technicians team, plan and maintain the studio's IT infrastructure, forecast future technology requirements, and implement secure, effective solutions that empower teams to excel. Collaborating closely with both local and global stakeholders, you will manage daily IT operations, execute continuous improvements, coordinate vendors and IT assets, and secure the technology environment amid studio growth.

Key Responsibilities

• Lead and mentor the local IT team by setting expectations, conducting performance evaluations, and fostering professional development.
• Deliver technical support addressing hardware, software, and networking challenges faced by users.
• Oversee inventory management for hardware and software, maintain compliance and security of IT resources, and provide necessary reporting.
• Collaborate with IT leadership and security teams globally to promote standardization, operational efficiency, and security best practices.
• Manage software installations, licensing, and deployments.
• Use monitoring tools like Grafana to proactively track infrastructure health and performance.
• Administer virtualization platforms to maximize server and resource efficiency.
• Supervise on-site infrastructure, core IT services, and network operations.
• Communicate regularly with Studio and IT leadership through updates and reports to align with organizational goals.
• Engage in hands-on activities such as hardware deployments, equipment relocations, and shipping duties as needed.
• Partner with studio leadership to influence technology strategy and infrastructure planning supporting long-term objectives.
• Participate in scheduled after-hours maintenance, upgrades, and incident responses to minimize operational disruptions.
• Drive continuous improvement initiatives to enhance IT processes and overall technology user experience within the studio.

Success Indicators

Your leadership will result in a high-performing IT team providing dependable support, a secure and efficient technology environment, trusted partnerships with leadership, optimized management of infrastructure and assets, and enabling the creative teams to develop outstanding games.

Qualifications and Skills

• Proven leadership experience managing or mentoring technical support teams.
• Strong expertise in Windows server/desktop environments, networking, virtualization, and on-premises infrastructure management.
• Solid experience with IT operations including hardware/software lifecycle, asset and licensing management.
• Thorough understanding of IT security best practices, system monitoring, backup, and business continuity planning.
• Exceptional troubleshooting, problem-solving, stakeholder management, and customer-focused support capabilities.
• Excellent organizational skills to manage multiple priorities in a dynamic setting.
• Outstanding written and verbal communication abilities.

Preferred but not required:

• Familiarity with Microsoft 365 including Intune, Entra ID (Azure AD), Defender, and Exchange Online.
• Experience creating or maintaining automation scripts in PowerShell.
• Knowledge of infrastructure monitoring platforms such as Grafana.
• Background supporting game development or creative environments.
• Relevant certifications from Microsoft, VMware, or similar.

Employment Details and Benefits

• Flexible work arrangements promoting work-life balance.
• Subsidized parking facilities.
• Continuous learning and development opportunities for career progression.
• Employee referral program offering attractive bonuses.
• Private health insurance and fitness incentives.
• Access to mental health and wellness support.
• Paid parental leave and childcare assistance.
• On-site relaxation area featuring massage chairs.
• Additional paid leave options including birthday, Christmas shutdown, volunteer, and women’s health leaves.
• Complimentary coffee, daily snacks, and light breakfast provided.
• Friday social events with friendly gaming competitions.
• Access to rooftop terrace with river views and a games room.
• Exclusive branded merchandise from Gameloft.

About Gameloft Brisbane

Operating since 2014, the Brisbane studio has evolved into a full-service game development hub, delivering award-winning titles like The Oregon Trail™, My Little Pony: Mane Merge, and Carmen Sandiego. Pioneers in Brisbane’s gaming scene, they create immersive, cross-platform experiences and are currently developing Bluey’s Happy Snaps. As the studio expands with new projects, they promote an inclusive and diverse workplace culture driven by passion for creating memorable player experiences.