IT Graduate (12-month Fixed Term Contract)

About Arthur Cox LLP

Arthur Cox LLP stands as one of Ireland's premier law firms with a significant presence including offices in Dublin, Belfast, London, New York, and San Francisco. Boasting nearly 900 employees including 600 legal professionals, the firm caters to an international clientele ranging from multinational corporations and financial institutions to government agencies and emerging industry leaders. With a legacy spanning over a century, Arthur Cox has consistently pioneered legal innovation and client service excellence.

Role Overview

The IT Graduate position is a 12-month full-time contract based onsite at the firm's Dublin office. Reporting to the Head of IT Operations, this role offers a comprehensive exposure to enterprise IT operations including AV/VC, infrastructure, security, and service management. It aims to develop your technical and analytical skills alongside customer service expertise within a professional services environment, supported by an experienced IT team.

Responsibilities

• Deliver first-line support for Audio Visual and Unified Communications technologies ensuring minimal disruption during client and internal meetings.
• Maintain and troubleshoot AV equipment such as Microsoft Teams Rooms, video conferencing setups, digital signage, audio systems, display screens, and projectors.
• Assist with user guides, training materials, and AV asset documentation.
• Provide first and second-line IT service desk support for hardware, software, and business applications, including incident logging and escalation.
• Support infrastructure and cloud services including Microsoft 365 suite, Windows Server, Active Directory, network services, and cloud platform maintenance.
• Assist with IT security operations such as monitoring, incident investigation, vulnerability patching, and promoting security best practices.
• Identify and implement automation opportunities using PowerShell and participate in continuous improvement aligned with ITIL methodologies.
• Contribute to IT projects including testing, implementation, and documentation while collaborating with stakeholders and vendors.

Eligibility and Skills Required

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Prior practical experience with Audio Visual technologies and Microsoft technology stack in a corporate or professional setting.
• Strong enthusiasm for Audio Visual and collaboration tools.
• Knowledge of Microsoft Windows 11, Microsoft 365, Intune, SharePoint Online, Active Directory, and Microsoft Entra ID is advantageous.
• Understanding of fundamental networking concepts like TCP/IP, DNS, DHCP, and Wi-Fi.
• Basic knowledge of cybersecurity principles.
• Experience with PowerShell scripting to facilitate automation.
• Excellent communication and customer service skills.
• Preferred experience includes Microsoft Teams Rooms support and familiarity with Crestron, Logitech, Poly, or Cisco systems and digital signage.
• Understanding of IT Service Management (ITIL) principles is a plus.

Personal Attributes

• Strong analytical and problem-solving capabilities for complex technical issues.
• Effective interpersonal and communication skills adaptable to technical and non-technical audiences.
• Focused on delivering excellent customer service and thorough documentation.
• Self-motivated with ability to work independently and collaboratively within diverse teams.
• Detail-oriented with a systematic approach to work and eagerness to proactively manage responsibilities.
• Adaptable and flexible in addressing emergency situations, interruptions, and tight deadlines, including potential overtime or weekend work.
• Continuous learner with curiosity for evolving technologies and process improvements.

Benefits

• Competitive remuneration package
• 25 days of annual leave
• Immediate enrollment in pension scheme
• Opportunities for participating in internal committees
• Comprehensive health and wellness benefits, including a complete gym and wellness program

Additional Information

The application deadline is 28 July 2026. This role is based onsite at the firm's Dublin office located at 10 Earlsfort Terrace, Dublin 2, D02 T380. It offers a structured learning environment with mentoring and clear career progression pathways into specialist or senior technical IT roles focused on operations, infrastructure/cloud, security, or AV technologies.