- Expérience
- 10 ans et plus
- Salaire
- —
- Ouvertures
- 1
- Publié
- il y a 3 semaines
- Mode de travail
- Travaillez à domicile
- Admissibilité
- Experienced senior service leader with a background in medical imaging or related healthcare services, especially someone who has managed technical services, service sales, and partner-based service models internationally.
- CV
- Candidature requise
Description de l'emploi
Role Overview
This senior leadership position is focused on shaping, executing, and continuously improving the worldwide service approach for international markets. The role is designed to deliver high-quality after-sales support through regional teams and indirect channel partners, with a strong emphasis on maximizing equipment uptime, meeting regulatory obligations, strengthening customer satisfaction, and contributing to business growth through excellent service delivery.
Global Service Strategy and Leadership
- Create and roll out the global service delivery plan in line with broader company objectives.
- Guide and support regional service managers and country-level service organizations.
- Set, track, and manage key performance indicators and service-level agreements to improve operational results.
Customer and Partner Management
- Develop trusted relationships with major customers, distributors, and service partners across international markets.
- Serve as the senior escalation contact for significant service incidents and critical client issues.
- Promote a customer-focused mindset throughout the global service network.
Operational Excellence
- Lead installation, maintenance, and repair operations across multiple regions.
- Introduce proven practices for field service execution, remote troubleshooting, and spare-parts supply chain coordination.
- Oversee lifecycle support activities such as warranties, upgrades, and preventive maintenance programs.
Service Revenue and Business Development
- Spot and develop additional revenue streams from service contracts, extended warranty offerings, and upgrade programs.
- Work closely with sales teams to align service packages with broader commercial plans.
- Review and improve service margin performance and cost efficiency.
Data-Driven Management
- Use service platforms such as SAP, Salesforce, and ServiceMax to monitor operational performance.
- Deliver regular updates to senior leadership on service trends, performance indicators, and improvement opportunities.
Quality, Compliance, and Risk
- Ensure service activities meet applicable medical device requirements, including FDA, MDR, and ISO 13485 standards.
- Own global CAPA activities connected to service defects or customer complaints.
- Identify and manage risks linked to installed-base performance and service delivery shortfalls.
Team Development
- Hire, coach, and retain high-caliber service leaders across global markets.
- Encourage a high-performing, collaborative, and inclusive service environment.
- Lead technical and soft-skill training, including certification programs, for service teams.
Experience and Location Preferences
The ideal candidate brings at least 10 years of experience leading technical services and service sales in the medical imaging field or a closely related healthcare sector. A strong grasp of the medical imaging and services landscape, including market trends, technologies, products, and competitors, is important. Experience managing indirect service delivery through channel partners is also required. The preferred base location is EMEA.
Additional Requirements
This role requires readiness for international travel of approximately 40% to 60%. Strong English fluency is necessary, and additional languages are considered an advantage.