International Chat Support Executive

Role overview

This opportunity is for an International Chat Process associate who will support overseas customers through live chat and email. The role centers on solving customer queries, improving satisfaction, and keeping every interaction properly recorded in the CRM system.

What you will do

• Respond to live chat and email requests from international customers in a timely manner.
• Address customer concerns and work toward quick, professional resolution.
• Develop positive customer relationships by communicating clearly and reliably.
• Log all customer conversations and case details accurately in the CRM tool.
• Coordinate with internal teams to route and resolve complicated or unresolved issues.
• Keep up to date with product details and company policies to ensure correct support.
• Handle several chat conversations at the same time while staying organized.
• Follow quality standards to deliver a strong customer experience.

Skills and qualifications

The ideal candidate should have excellent written English and strong reading comprehension. Fast and accurate typing, the ability to multitask, problem-solving ability, and a customer-first attitude are important. Familiarity with chat platforms and CRM systems is also useful.

• Strong written English and comprehension skills
• Typing speed of around 25 words per minute or better
• Experience using live chat tools and CRM software
• Analytical thinking and issue resolution skills
• Patience, empathy, and a professional approach
• Good time management and multitasking ability
• Undergraduate degree preferred; freshers may also be considered
• Additional language skills can be an advantage

Preferred profile

• Previous exposure to customer support or international chat work is preferred.
• Knowledge of the product or service area, such as eCommerce or technology, is helpful.
• Availability for night shifts, weekends, or flexible working hours may be required.
• Candidates who can join at short notice are preferred.

Compensation

The package is stated as up to INR 5 LPA, which works out to around INR 40,000 per month.

Interview location

Walk-in interviews are being conducted at Ienergizer, Plot 512-513, Udyog Vihar Phase 3, Gurugram, Haryana.

Additional notes

Graduation is not mandatory for this role. The hiring team has also mentioned a preference for early joiners.