International BPO Customer Support Executive

Overview

This opportunity is for enthusiastic candidates who enjoy helping customers and can communicate clearly in English. The role focuses on handling voice-based customer interactions, resolving queries effectively, and delivering a smooth service experience.

Key Responsibilities

• Manage customer conversations through voice support channels.
• Address customer issues promptly while keeping service quality high.
• Develop and maintain positive relationships with customers.
• Follow company rules, process guidelines, and operational standards.
• Meet the expected performance and quality benchmarks consistently.

Candidate Profile

• Strong spoken English is required.
• Good communication and active listening abilities are important.
• You should be comfortable handling customer calls with confidence.
• Availability for rotational shifts is necessary.
• Both freshers and experienced candidates can apply.

Work Arrangement

The job is based in Bangalore and follows a 5-day work week with 2 rotational weekly offs. Shift timings are rotational.

Selection Process

• HR interview
• Versant assessment
• Operations interview

Compensation

The stated salary range is INR 3,25,000 to 6,50,000 per year, and the annual CTC can go up to 5.5 LPA.

Additional Information

The employer is a BPO recruitment company established in 2012 and describes itself as a deep-tech company. Contact details provided in the source include 9964080000, 7090020000, 08046115600, and HR contact Sunain at 6360066397. The office address mentioned is JobShop, 485, 4th Floor, BMR Complex, Hennur Main Road, Bangalore - 560043. A WhatsApp community and website were also mentioned in the source, along with a request to refer friends.