Intelligence Support Officer

About the Role

Work within the Intelligence Unit at the Auckland South Corrections Facility, a modern correctional center in Wiri, South Auckland operated by Serco, focusing on safety, rehabilitation, and reintegration. As an Intelligence Support Officer, you will maintain and manage intelligence records and databases, assist in producing intelligence briefings and reports, respond to information requests, and support operational activities by handling critical information securely.

Key Responsibilities

• Accurately maintain intelligence-related data and records ensuring their security and currency.
• Assist in compiling intelligence reports, briefings, and analytical materials for internal use.
• Gather, consolidate, and present information to support intelligence operations effectively.
• Respond promptly to information requests from both internal stakeholders and external partners.
• Support incident management and operational activities through efficient information processing.
• Establish and maintain professional, confidential relationships with colleagues and stakeholders.

Candidate Profile

The ideal candidate will be well-organized, analytical, and handle sensitive information with discretion and integrity. You should be able to manage multiple priorities, communicate confidently with diverse stakeholders, and work collaboratively to support facility safety through quality intelligence services.

Required Experience and Skills

• Experience in data entry, records or information management.
• Meticulous attention to detail with a capability to manage accurate databases.
• Proficiency in researching, consolidating, and presenting information clearly.
• Strong written and verbal communication skills.
• Competency with Microsoft Office and other computer applications.
• Ability to prioritize tasks and meet deadlines effectively.
• High ethical standards and experience handling confidential information.
• Background in intelligence, law enforcement, corrections, or related environments is advantageous but not mandatory.

Benefits and Work Conditions

• Competitive salary ranging from $68,798 to $72,282 annually.
• Standard Monday to Friday work schedule to support a healthy work-life balance.
• Opportunity to join a specialist intelligence team within a large international organization with over 12,000 professionals in the Asia Pacific region.
• Career progression opportunities and professional development within a global company.
• Free onsite parking and staff discounts at selected retail outlets.
• Access to ongoing health, safety, medical, and mental health services for you and your family through Sonder.

Additional Information and Requirements

This position involves trust and responsibility and therefore includes a thorough pre-employment screening process, including criminal background and security checks. The organization welcomes applications from all backgrounds and promotes a diverse and inclusive work culture, including support for Māori, Pacific Peoples, veterans, and persons with disabilities. Employee networks foster inclusion and a sense of belonging.

About Serco

Serco is a fast-growing global services company working across Justice, Defence, Health, and Community Services. Joining Serco offers the chance to contribute to impactful projects and develop a meaningful career within a supportive and diverse environment.