Inbound Customer Care Executive - Walk-in Opportunity

About the Role

Join Firstmeridian Global Services as an Inbound Customer Care Executive, assisting customers by addressing their inquiries through calls, emails, and chats with professionalism and efficiency. This role involves delivering precise product and service details, ensuring customer satisfaction.

Key Responsibilities

• Respond promptly to customer queries via phone, email, and chat, aiming for effective resolution.
• Communicate accurate and clear information regarding products and services to clients.
• Achieve predefined company benchmarks related to quality, productivity, and sales.

Candidate Profile

• Possess solid understanding of Domestic Inbound Voice Processes, including experience handling international calls.
• Exhibit proficient English communication skills and the ability to thrive in a dynamic, high-pressure setting.
• Have between zero and four years of prior experience in inbound customer care or comparable roles within the BPO sector.

Company Overview

V5 Global, associated with this opportunity, is a prominent business solutions provider committed to boosting growth via talent acquisition, marketing, technology, and operational services across India and international markets.