Implementation Specialist

Overview

Rain is building the financial infrastructure that helps stablecoins work in everyday business use cases. Its platform supports card payments, cross-border transfers, B2B spending, remittances, and related workflows, while partnering with fintechs, neobanks, and other institutions to launch products that are global, inclusive, and efficient. The company is looking for people who are curious, ambitious, and motivated to help create a payments system that works without borders.

Team Ethos

The environment at Rain moves quickly and requires a global mindset. The team is made up of people from diverse backgrounds and serves international customers. Success here means adapting fast, solving problems proactively, spotting opportunities early, and keeping a positive attitude while working through change.

Role Summary

Rain is hiring an Implementation Specialist to support onboarding across its platform. This person will work with sales, solutions, operations, compliance, and product teams to make sure partners have a smooth setup experience and are fully supported in using Rain’s offerings.

What You’ll Do

• Partner with internal teams to understand customer needs and shape onboarding approaches that fit each use case.
• Manage the setup of customer accounts on the platform, helping ensure a seamless transition and resolving integration issues as they arise.
• Review product performance and monitor metrics during onboarding to spot opportunities for improvement.
• Help design onboarding flows for new business customers.
• Use data and observations to improve the customer experience and help clients get the most value from Rain’s products.
• Work alongside product managers to define onboarding requirements and turn them into user stories.

Requirements

• Bachelor’s degree in Business, Analytics, Economics, or a related discipline.
• 0 to 2 years of experience in implementation, customer success, or a similar role, ideally with a B2B company.
• Strong analytical thinking and problem-solving ability, with the capacity to handle several complex projects at once.
• Clear communication skills and the ability to collaborate effectively across different teams.
• Comfort working independently, taking ownership of tasks, and contributing well within a team.

Preferred Background

• Experience in financial services or the credit card sector.
• Working knowledge of SQL and other data query tools.
• Familiarity with onboarding best practices in a technology-driven business.

Benefits and Perks

• Unlimited paid time off, with a requirement to take at least 10 days off each year.
• Flexible work setup, including the option to work from home or come into an office.
• Home-office stipend for new team members to create a comfortable work environment.
• Health, dental, and vision coverage for US employees and their dependents.
• 100% company-paid life insurance for US employees.
• 401(k) retirement plan with a 4% company match.
• Equity option plan for all employees.
• Company card access for product testing and internal use.
• Wellness spending support for eligible expenses such as gym memberships, fitness classes, massages, and acupuncture.
• Team and company summits held both within the US and internationally.

Compensation

The listed compensation range is $50,000 to $999,999.

Additional Information

This role is based in New York, NY and is a full-time onsite position. The posting does not specify the number of openings, start date, or application deadline.