HR Operations & Service Expert

About the Role

This opportunity, offered through a partner organization serving clients in the United States, focuses on leading operational excellence within a sizeable HR division. The HR Operations & Service Expert will act as a pivotal connector among internal HR teams, centers of expertise, service providers, and external vendors. This role is responsible for managing service delivery improvements, fostering strong partnerships, and optimizing workforce-related processes. The position demands strategic leadership combined with operational management expertise in a collaborative remote setting.

Key Responsibilities

• Lead and manage day-to-day HR service operations while maintaining strong relationships with internal teams, HR experts, managed service providers, and external vendors.
• Set, monitor, and ensure adherence to service-level agreements (SLAs) aligned with organizational goals and service quality standards.
• Handle vendor management activities including governance, performance evaluation, policy formation, and embedding continuous improvements.
• Maintain HR transaction support content, ensuring it is current, compliant with approval procedures, and collaboratively developed with stakeholders.
• Collaborate with stakeholders to design and implement enhanced HR programs, operational improvements, and strategic projects.
• Oversee and lead complex service improvement initiatives, process redesigns, and organizational transformation efforts.
• Develop governance frameworks that manage issue resolution, escalation, change management, demand forecasting, and employee training requirements.
• Assist transition management processes to identify opportunities for expanding service scope, increasing efficiency, and enhancing shared services delivery.
• Provide leadership direction to HR operations teams, promoting collaboration, innovation, accountability, and clear communication.

Candidate Requirements

• Preferably holds a bachelor's degree or equivalent professional experience.
• At least seven years of experience in HR operations, service management, vendor relations, or similar operational roles.
• Proven ability to manage SLAs, operational metrics, and drive continuous improvement programs.
• Thorough knowledge of HR processes, shared services frameworks, and enterprise-level service delivery environments.
• Experienced in managing complex relationships with vendors, service providers, and HR centers of expertise.
• Strong project management capabilities with a history of leading multi-faceted initiatives and achieving measurable results.
• Excellent communication and stakeholder engagement skills with influence across organizational hierarchies.
• Capacity to establish governance structures, solve complex operational challenges, and implement scalable solutions.
• Demonstrated leadership skills geared toward fostering team collaboration and a high-performance work culture.
• Proficient in remote work practices with excellent organizational and prioritization abilities.

Compensation & Benefits

• Annual salary range from $85,000 to $132,700, determined by qualifications and experience.
• Fully remote position within the United States.
• Technology equipment provided, including a laptop, dual monitors, headset, keyboard, and mouse.
• Monthly stipend for connectivity expenses to support remote work needs.
• Opportunity to lead transformational HR projects impacting enterprise-wide service delivery.
• Work in a collaborative environment committed to innovation, operational excellence, and professional growth.
• Leadership role within a large-scale HR operational framework.
• Access to career development resources supporting long-term advancement.

Additional Information

This role is managed through a partner company that handles applications and further recruitment steps. The application review process uses AI-driven tools to assess candidate fit objectively and efficiently, with final hiring decisions made by human recruiters. Data privacy is handled under relevant laws including GDPR, and candidates have rights to their data. For inquiries regarding data use, contact the recruiting team.