Housing Supervisor

Role overview

This position is part of the housekeeping and laundry team in Doha, Qatar. It is a full-time, non-management role focused on keeping guest rooms and public spaces aligned with brand quality expectations, coordinating housekeeping flow, and supporting smooth daily operations across related departments.

Key duties

• Check guest rooms, shared areas, pool areas, and other cleaned spaces to confirm they meet required quality standards.
• Review sold room reports, confirm room statuses, identify mismatches, and prioritize rooms that need attention.
• Track and update the status of rooms for departing guests.
• Support housekeeping leadership with day-to-day operational activities.
• Serve as a point of coordination between Housekeeping, Engineering, Front Office, and Laundry teams.
• Record room discrepancies and work with the Front Desk to resolve them.
• Prepare, circulate, and communicate room assignment changes.
• Pass relevant updates to the next shift and complete required paperwork.

People management

• Assist in hiring, onboarding, training, scheduling, evaluating, counseling, disciplining, and motivating employees.
• Coach team members and help maintain performance and service standards.

Standards, safety, and conduct

• Follow all company procedures as well as safety and security rules.
• Report maintenance issues, hazards, accidents, and injuries promptly.
• Complete required safety training and certifications.
• Maintain a neat, professional appearance and uphold confidentiality of company information.
• Protect company assets and consistently meet quality expectations.

Guest service

• Welcome guests in line with brand standards and respond to their needs proactively.
• Support guests with disabilities when required.
• Communicate with professionalism and courtesy.
• Build strong working relationships and respond constructively to colleagues' concerns.

Physical and technical requirements

• Handle lifting, carrying, moving, and placing items up to 55 pounds independently and heavier items with assistance.
• Push and pull loaded housekeeping carts and related equipment across uneven or sloped surfaces.
• Work in positions that involve reaching, bending, twisting, pulling, stooping, kneeling, sitting, standing, and walking for long periods.
• Use computers and/or point-of-sale systems to enter and retrieve information.
• Read and verify information in different formats, including small print.
• Carry out additional reasonable duties assigned by supervisors.

Education and experience

A high school diploma or GED equivalent is preferred. The role calls for at least 1 year of relevant work experience and at least 1 year of supervisory experience. No license or certification is required.

Additional information

Job number: 26082406. Location: Al Corniche Street, Doha, Qatar. Schedule: Full time. Remote work: No. Employment level: Non-management. This employer supports equal opportunity and does not discriminate on protected grounds, including disability and veteran status.

About the brand

Sheraton is part of a global hospitality network with a long-standing tradition of bringing people together. The brand emphasizes belonging, thoughtful service, and meaningful guest experiences across communities worldwide.