Host / Receptionist - Alderley Park

About Bruntwood

Bruntwood is a leading commercial property specialist in the UK, dedicated to more than just providing excellent office, coworking, retail, and laboratory spaces. The company prioritizes building vibrant communities and supporting businesses with the expertise they need to flourish. Bruntwood owns, develops, manages, and maintains properties across England with a mission of 'Creating Thriving Cities'.

Work Location and Schedule

The role is located at the Mereside building in Alderley Park. The working hours are Monday to Friday, 40 hours per week, with a rotating shift pattern between 07:30-16:30 and 08:30-17:30.

Role Purpose

The Host position serves as the welcoming face of Bruntwood, acting as the primary point of contact for clients and tenants. The role requires a friendly and approachable demeanor, with a passion for engaging with people and building professional relationships. Experience in hospitality, retail, or as cabin crew is especially valued.

Key Responsibilities

• Ensure an excellent customer experience within the building.
• Establish and maintain long-term professional relationships with customers.
• Serve as the initial contact for all customers and visitors.
• Assist with hosting events and meetings held in the building.
• Support property viewings to aid the sales process.
• Manage meeting rooms, coworking spaces, lounges, and communal areas, ensuring cleanliness and high standards of presentation, including food and beverage service when relevant.
• Balance desk-based administrative duties with relationship-building tasks effectively.
• Gather and update customer information to support sales and retention efforts.
• Collaborate with colleagues, management, and various departments across Bruntwood.
• Promote workplace wellbeing and serve as a positive role model.
• Focus on continuous improvement, streamlining processes to add value and simplify experiences for customers.
• Demonstrate energy, enthusiasm, and knowledge to inspire the team and deliver consistent, high-quality service.

Candidate Profile

• Possess a proactive, positive attitude able to thrive in a fast-paced and evolving organization.
• Demonstrate curiosity, attention to detail, and a commitment to going above and beyond for customers.
• Hold prior administrative experience, including managing enquiry emails daily.
• Exhibit excellent communication skills and natural interpersonal abilities.
• Background or skills in hospitality, retail, or other customer service sectors preferred.
• Maintain high levels of energy and positivity throughout the workday.

Benefits and Opportunities

• Work alongside a friendly, passionate, and knowledgeable team.
• Contribute to the company’s growth and strategic direction.
• Engage in a stimulating, challenging role with plenty of room for new experiences.
• Advance professionally within a growing organization.
• Enjoy 28 days of annual leave plus your birthday off, with options to buy and sell additional holidays.
• Benefit from 24 hours of volunteer leave annually to support causes important to you.
• Access sabbatical leave up to 12 months after five years of service.
• Participate in a healthcare cash plan to claim expenses for optical, dental, and physiotherapy treatments; private healthcare is optionally available.
• Receive life assurance coverage.
• Join a pension scheme with up to 8% employer match.
• Avail various discounts and cashback offers at major retailers.
• Access enhanced maternity and shared parental leave with 26 weeks of fully paid leave.
• Obtain interest-free learning loans for skill development.

Additional Information

Bruntwood actively supports diversity and inclusion, welcoming applicants from varied backgrounds to reflect the communities they serve. The Oglesby Charitable Trust, affiliated with Bruntwood, has donated over £25 million since 2001 to charities focused on arts, culture, education, environment, medical research, and social and health inequalities.

The interview process consists of a single stage designed to give candidates insight into the role and enable mutual assessment of fit. Bruntwood endeavors to provide interview accommodations and encourages candidates to specify any needs during their application.