Head of Operations

About the Role

A fast-expanding company focused on commercialisation and placemaking is seeking to fill a newly created position of Operations Director. Reporting directly to the Managing Director, this role involves leading the operational functions of the national business. The successful candidate will provide guidance and leadership to the team while actively contributing to the organisation's growth trajectory.

Key Responsibilities

• Oversee day-to-day operational activities as the primary operations leader under the Managing Director.
• Collaborate with Regional Managers to resolve challenges, enhance team performance, and develop staff capabilities.
• Establish and nurture strong client relationships by participating in meetings and pitches, confidently representing the firm.
• Travel frequently throughout the UK to engage directly with the business portfolio and deliver targeted support.
• Monitor operational metrics, gather client feedback, evaluate service standards, and identify areas for business improvement.
• Introduce innovative methods, including new technologies and AI-based solutions, to optimize operations.
• Work alongside senior leadership to facilitate business expansion, launch new contracts, and contribute strategically.

Why This Opportunity?

• Join a rapidly growing business with ambitious future plans.
• Assume a leadership role with considerable influence from the outset.
• Collaborate closely with a driven Managing Director aimed at business growth and development.
• Experience a dynamic work environment with autonomy to make impactful decisions and propose ideas.
• Become part of an organisation that encourages ambition, initiative, and career progression.
• Earn a performance-based bonus up to 20% of your annual salary.
• Access robust long-term career opportunities as the business continues expanding.

Required Qualifications and Skills

• Proven experience managing operational teams across multiple locations in a customer-centric business.
• Demonstrated entrepreneurial mindset and ability to operate autonomously in a fast-changing environment.
• Comfort with working in settings lacking rigid structure or processes; skilled in innovative problem-solving.
• Excellent communication abilities, with confidence to build relationships with clients, colleagues, and executives.
• Willingness and ability to travel regularly across the UK and engage hands-on with operations.