Head of Operations

About the Hospital

Quttainah Specialized Hospital is known as the Middle East’s largest dedicated cosmetic surgery hospital, delivering advanced aesthetic and cosmetic medical care. The facility includes a boutique center that was individually conceptualized by the owner, resulting in a distinctive setting shaped by careful attention to design and detail. Patients and visitors are welcomed into an elegant environment that reflects the hospital’s focus on quality and comfort. With a mission to bring innovative healthcare to the UAE and nearby Gulf markets, QSH provides leading-edge cosmetic medicine and surgical treatments. Its guiding principle, “Expert care exceptional results,” reflects its ambition to remain a regional leader in cosmetic healthcare.

Role Overview

This is a full-time, on-site leadership position in Dubai, United Arab Emirates. The Head of Operations will be accountable for the smooth running of day-to-day hospital activities across clinical and non-clinical functions. The role is centered on improving operational efficiency, maintaining compliance with regulations and quality requirements, and enhancing the overall patient experience. It also involves shaping and applying operational processes, supervising departmental performance, and supporting the hospital’s long-term growth through effective resource use and ongoing improvement efforts.

Key Responsibilities

• Direct daily hospital operations across both clinical and support functions to keep services running efficiently.
• Track and improve departmental performance, identifying areas where processes can be streamlined.
• Coordinate with different teams to ensure smooth collaboration and consistent execution of work.
• Develop, refine, and enforce operational policies and procedures.
• Ensure workflows meet regulatory expectations, quality benchmarks, and patient service standards.
• Oversee budgets, staffing/resource allocation, and utilization to support sustainable performance.
• Lead continuous improvement initiatives aimed at operational excellence.
• Work closely with senior leaders, medical professionals, and internal support teams to align operations with strategic objectives.

Qualifications

• Substantial background in operations management, with hands-on experience in process improvement and healthcare or hospital operational standards.
• Strong ability to analyze performance data, spot patterns, and use insights to guide operational decisions.
• Demonstrated leadership and people-management experience, including mentoring teams and working across departments.
• Clear and effective communication skills for interacting with clinical teams, management, and outside stakeholders in both spoken and written form.
• Solid budgeting capability, including cost monitoring, resource planning, and financial oversight.
• Bachelor’s degree in Business Administration, Healthcare Management, or a similar discipline; a master’s degree is an added advantage.
• Extensive experience in healthcare operations, ideally in hospitals or specialized medical facilities.
• High level of organization, strong attention to detail, and the ability to balance multiple priorities in a demanding environment.
• Working knowledge of UAE healthcare regulations and accreditation requirements is essential.

Additional Information

This role does not specify salary, benefits, vacancy count, joining date, or application deadline.