Head of Human Resources

Company Overview

EWC Growth fosters a culture of servant leadership, emphasizing compassion and employee celebration. The Head of Human Resources holds a pivotal leadership role reporting directly to the CEO, overseeing HR strategies that support 52 retail centers and corporate teams.

Key Responsibilities

• Develop and execute HR strategies aligned with retail expansion, culture, and operations.
• Partner strategically with executive and regional leadership to guide workforce planning.
• Analyze workforce-related metrics such as turnover, engagement, and internal mobility to inform actions.
• Collaborate with Talent Acquisition to anticipate staffing needs during peak periods.
• Ensure uniform and fair hiring practices across all store locations.
• Build and nurture a positive, inclusive, and high-performance employee culture.
• Handle employee relations matters, including investigations.
• Lead initiatives for employee engagement, retention, and recognition.
• Design and oversee performance management and review systems for retail and corporate staff.
• Manage leadership development and succession planning efforts.
• Support training and development for managers and frontline workers.
• Oversee compensation plans, incentive programs, and benefits management.
• Ensure compliance with applicable labor laws at all jurisdictional levels.
• Maintain and update HR policies and employee manuals.
• Manage HR systems, payroll coordination, and personnel records.
• Lead and mentor a team of HR professionals across field and corporate roles.
• Standardize HR practices across multiple retail sites.

Qualifications and Experience

• Bachelor's degree in Human Resources, Business Administration, or a related discipline; Master's degree preferred.
• HR certifications such as SHRM-SCP or SPHR are advantageous.
• Minimum of five years of progressive HR experience, including at least two years managing HR personnel.
• Retail industry experience managing multi-location or hourly workforce environments required.
• Familiarity with HR/payroll platforms, especially Rippling, is preferred though strong knowledge of similar systems is necessary.

Skills and Competencies

• In-depth understanding of retail labor laws and compliance requirements.
• Effective leadership and people management capabilities.
• Strong communication along with problem-solving and decision-making skills.
• Ability to integrate strategic planning with operational execution.
• Experience addressing challenges faced by frontline employees.

Compensation and Benefits

• Competitive base salary ranging from $130,000 to $150,000 annually plus up to 20% annual bonus potential.
• Comprehensive medical, dental, and vision insurance coverage.
• Participation in 401(k) retirement plan.
• Paid time off including holidays and parental leave.
• Life and disability insurance options.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Employee discount of 50% on retail products.
• Additional perk of complimentary waxing services.