Head Hostess

Position Overview

The Head Hostess role is based in Doha, Qatar at a luxury hospitality property and is part of the Food and Beverage & Culinary department. This is a full-time, non-management position and is not a remote role.

Role Summary

This position is responsible for welcoming arriving guests, handling reservations, managing the wait list, coordinating seating, and ensuring the dining room is organized and guest-ready. The role also supports service flow by helping match seating assignments to station rotation and by maintaining a polished guest experience from arrival through seating.

Key Duties

• Answer incoming calls, record dining reservations, and update guest details in the reservation system.
• Track the waiting list and provide guests with accurate wait-time updates.
• Assign tables using the station rotation plan and make seating decisions that support smooth service.
• Coordinate seating arrangements for large parties and guests with special requirements.
• Greet guests warmly, confirm party size, and escort them to available and clean tables.
• Set up seating by pulling out chairs and placing current menus and standard table items for each guest.
• Guide guests through the dining area and provide assistance as needed.
• Ensure every place setting is complete, including napkins, clean cutlery, and other standard items.
• Keep the host area and surrounding workspaces clean and orderly throughout the shift.
• Observe dining room availability, service flow, and safety conditions.
• Coordinate with teammates and other departments to meet guest needs and maintain strong team collaboration.
• Support management with hiring, training, scheduling, performance review, counseling, discipline, and coaching activities.
• Lead by example and help maintain service standards and quality expectations.
• Follow company policies, as well as all safety and security procedures.
• Report accidents, injuries, and unsafe conditions promptly, and complete required safety training and certifications.
• Maintain a neat, professional appearance and safeguard confidential company information and property.
• Welcome all guests according to brand standards and communicate professionally with guests and colleagues.
• Use proper telephone etiquette and clear, respectful language in all interactions.
• Build positive working relationships and respond appropriately to team concerns.
• Carry out other duties assigned by supervisors.

Requirements

• High school diploma or equivalent is preferred.
• At least 1 year of relevant work experience is required.
• No prior supervisory experience is needed.
• No license or certification is required.
• Ability to stand, sit, or walk for long periods.
• Ability to move, lift, carry, push, pull, and place items weighing up to 10 pounds without assistance.
• Comfort with maintaining professionalism, confidentiality, and safety compliance in a busy hospitality setting.

Additional Information

Job Number: 26074088

Schedule: Full Time

Remote work: No

Position type: Non-Management

Equal opportunity statement: The employer welcomes applicants from all backgrounds and promotes an inclusive workplace free from discrimination on protected grounds, including disability and veteran status, in line with applicable law.

About the Employer

The brand is known for refined luxury hospitality and highly personalized service across a global portfolio of hotels and resorts. The work environment emphasizes classic sophistication, modern service standards, and gracious guest care.