Guest Services Agent

About Accor and The Sydney Boulevard Hotel

Accor is committed to hospitality driven by passion and a collective sense of achievement, fostering an inclusive, ethical, and sustainable workplace culture focused on diversity and community engagement. The Sydney Boulevard Hotel, centrally located near Sydney’s CBD, features 275 guest rooms, two dining venues, and 11 function rooms, dedicated to delivering outstanding guest experiences with high operational standards.

Role Overview

We are searching for enthusiastic and adaptable Guest Services Agents to strengthen our Front Desk Team. These roles are available on a full-time basis, requiring a flexible 7-day work schedule to meet guest needs and uphold excellent customer service standards.

Key Duties and Responsibilities

• Deliver warm, knowledgeable, and enthusiastic service to guests.
• Assist guests with inquiries and resolve complaints efficiently while providing accurate information.
• Manage guest check-in and check-out processes accurately and promptly.
• Handle reservations in the absence of the Reservations Manager.
• Answer phone calls professionally and courteously.
• Reconcile cashier floats, transactions, adjust accounts, process payments, and issue receipts.
• Maintain up-to-date guest information within the Property Management System (PMS).
• Act promptly on special guest requests and ensure they are fulfilled properly.
• Keep the front desk area clean, organized, and presentable at all times.
• Facilitate effective communication of relevant information across departments.
• Recognize Loyalty program members and ensure they receive entitled benefits.

Candidate Requirements

• Ability to work a flexible 7-day roster.
• Excellent verbal and written communication capabilities.
• Professional appearance and natural aptitude for building rapport face-to-face and over the phone.
• Strong enthusiasm for hotel operations with a customer service excellence focus.
• Self-driven, positive, and maintains professionalism at all times.
• Ability to manage time efficiently, multitask effectively, perform under pressure, and adapt quickly.
• High level of personal integrity.

Additional Information and Benefits

• Access to the ALL Heartist Employee Benefit Card offering discounts on accommodation, dining, and beverages at Accor properties worldwide.
• Complimentary meal during duty shifts.
• Support for mental health and well-being, including access to an Employee Assistance Program.
• The Sydney Boulevard Hotel is an unbranded hotel managed by Accor.

Important Conditions

• Candidates must possess valid work rights in Australia.
• A valid New South Wales Responsible Service of Alcohol (RSA) certificate is required.
• Willingness to undergo a police background check is mandatory.