Guest Service Agent - Ticketing, Box Office

Overview

This role sits at the front line of guest interactions at Marina Bay Sands, supporting ticketing and box office operations while delivering a polished, helpful experience to every visitor. The position calls for accuracy, speed, strong communication, and the ability to stay composed in busy service environments.

Key Responsibilities

• Deliver a high standard of service to guests and visitors.
• Handle walk-in ticket purchases and enquiries at the counter and self-service kiosks.
• Process ticket transactions promptly and with a high degree of accuracy through the computerised ticketing platform.
• Carry out cashiering tasks, including accepting cash, credit card, room charge, vouchers, and other payment methods.
• Manage daily opening, closing, and sales reconciliation for self-service ticketing kiosks.
• Redeem tickets for club members according to their entitlement and privileges.
• Support the onboarding and guidance of casual ticketing staff.
• Try to resolve issues on the spot where possible, or escalate and document them for the supervising officer.
• Take on any additional duties assigned as required.

Requirements

• No formal education is needed for this position.
• At least 1 year of relevant experience in retail, ticketing, or events-related work is required.
• Prior customer service experience is preferred.
• Strong team collaboration skills are important.
• English fluency is required; additional languages are an advantage.
• Good verbal and written communication skills are needed.
• A pleasant, upbeat, and professional manner is expected.
• Applicants should be neat, well-presented, and well-groomed.
• Comfort using Microsoft Office tools is required.
• Sound judgment, discretion, and a calm approach under pressure are essential.
• Must be available for rotating shifts, including weekends and public holidays.

Additional Information

Marina Bay Sands states that it is committed to a diverse, equitable, and inclusive workplace and provides equal opportunities as the business grows in Singapore. Employees are expected to follow all company rules, regulations, policies, procedures, and standards of conduct and business ethics.