Guest Service Agent

About the Company

Embrace a vibrant career with Accor, a globally recognized leader in responsible hospitality. With over 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries, Accor offers a diverse environment where innovation and passion drive success. Each brand maintains a unique identity but shares the commitment to create impactful and memorable experiences. By joining Accor, you become a Heartist®, part of a supportive team dedicated to personal growth and meaningful work in hospitality worldwide.

Role Overview

We are looking to welcome a warm, professional Guest Service Agent to our team in Sharjah, UAE. In this key role, you will be the face of the hotel, responsible for delivering an outstanding guest experience from arrival through departure.

Key Responsibilities

• Warmly greet and welcome guests, establishing a positive impression of the hotel
• Efficiently handle check-in and check-out processes with accuracy
• Address guest inquiries and promptly resolve any issues with professionalism
• Provide detailed information about hotel facilities, services, and local attractions in Sharjah
• Collaborate with various departments to fulfill guest requests ensuring comfort
• Keep the front desk area tidy and well-organized
• Manage payments and guest accounts meticulously
• Maintain high standards of customer service and professionalism at all times
• Adapt quickly to a dynamic work environment, managing multiple tasks concurrently
• Handle all incoming and outgoing calls courteously and accurately
• Be knowledgeable about the hotel's fire, life, and safety systems
• Proactively promote hotel amenities and seek opportunities to enhance guest stays through up-selling

Qualifications

• Previous guest service experience, preferably in luxury hotel settings
• Exceptional communication and interpersonal skills with a customer-focused approach
• Strong attention to detail and problem-solving skills
• Familiarity with hotel management software, preferably OperaCloud, and Microsoft Office
• Able to perform efficiently in a fast-paced, multitasking environment
• Flexible working hours, including availability for evenings, weekends, and holidays
• Fluent in English (written and spoken); Arabic language skills are an advantage
• Knowledgeable about Sharjah's local attractions and services
• Culturally sensitive with the ability to work with diverse international guests
• Maintain a professional and friendly demeanor consistently
• Strong organizational skills with effective task prioritization

Additional Information

By joining Accor, you will be part of an organization that values passion, innovation, and responsible hospitality, offering exclusive benefits geared toward career growth and employee recognition within the hotel industry.