Guest Service Agent

About the Role

Ayers Rock Resort is seeking a Guest Service Agent to join the Front Office Team at the iconic Yulara, near Uluru in the Northern Territory, Australia. This onsite position offers a unique opportunity to work at a renowned destination and serve as a first point of contact for visitors.

Key Responsibilities

• Welcome guests as a representative of the Resort, ensuring they feel valued and comfortable from arrival through departure.
• Handle guest check-in and check-out procedures promptly and efficiently.
• Manage billing processes accurately, including posting hotel charges and ensuring secure payment collection.
• Deliver outstanding customer service to enhance guest satisfaction at all stages of their stay.

Additional Skills and Preferences

Experience using Opera Cloud property management system is highly advantageous.

Employee Benefits and Perks

• Competitive remuneration package with opportunities for bonuses and incentives after one year of service.
• Discounted accommodation and resort amenities, including access to the staff pool, gym, and Residents Club.
• Complimentary meals provided during shifts.
• Relocation assistance of up to $700 for eligible employees.
• Access to professional growth initiatives, including performance rewards and development opportunities.
• Exclusive resort discounts and vacation bonuses to reward long-term commitment.

Work Environment and Location

Experience a truly unique workplace nestled in the Red Centre of Australia, with opportunities to explore the surrounding iconic landmarks during your free time.

Important Notes

A National Criminal History Check is a compulsory part of the hiring process.