Group Manager - Operational Excellence & E-Commerce Transformation

Role overview

This role is centered on leading digital and technology-led change across the fashion retail value chain, with a strong emphasis on operational excellence, e-commerce, omnichannel capabilities, and customer experience platforms. It serves as a bridge between business stakeholders and technology teams, making sure digital initiatives support commercial goals, can scale with growth, and suit the Indian retail context.

Key responsibilities

• Shape new digital capability ideas and convert business strategy into workable solution concepts.
• Evaluate how well technologies fit the business, validate feasibility, and plan for value delivery.
• Prepare business requirement documents, functional specifications, and solution blueprints.
• Run vendor evaluation and selection activities, including RFPs, product reviews, demos, proof-of-concepts, commercial discussions, and contract finalization.
• Review the existing technology environment and define the target architecture and digital roadmap.
• Improve and digitize processes across e-commerce operations, order fulfillment, stock visibility, returns handling, customer service, and store integration.
• Act as an internal advisor to business leaders on platforms, tools, and implementation best practices.
• Lead projects from planning through execution, risk control, and post-launch stabilization.
• Manage project budgets, reduce costs, track benefits, and oversee vendor financial governance.
• Work closely with e-commerce, marketing, retail operations, supply chain, IT infrastructure, and finance teams.
• Drive change management, user adoption, and training for all digital initiatives.

Required capabilities

• Strong business analysis skills with the ability to translate business needs into clear BRDs and solution requirements.
• Ability to assess technology options, integrations, architecture choices, and scalability.
• Solid project and program management capability across scope, timelines, risk, and cross-functional dependencies.
• A process improvement mindset with strength in digitization and operational efficiency.
• Good commercial judgment, including budget control, ROI thinking, and vendor cost management.
• Collaborative approach with strong stakeholder influence and a business-first mindset.
• Experience handling full-cycle e-commerce or omnichannel transformation programs.
• Exposure to Agile delivery methods and product-oriented working practices.
• Experience working with global SaaS providers and Indian system integrators.
• Awareness of data, analytics, personalization, and automation use cases.

Additional notes

The source does not mention salary, perks, number of openings, application deadline, or start date.