Front Office Rooms Control Clerk

About the Role

Grand Hyatt Kauai is looking for a Rooms Controller to help manage room inventory and reservations in a busy hospitality setting. This position is central to keeping occupancy high, supporting revenue goals, and making sure guests receive a smooth and well-coordinated stay. The role works closely with front office, housekeeping, and sales teams to track room availability, balance assignments, and keep room placement running efficiently.

Key Responsibilities

• Oversee day-to-day room inventory and room allocation to support strong occupancy and revenue performance.
• Partner with the front desk and housekeeping teams to keep room statuses accurate and ensure rooms are ready on time.
• Apply and maintain room control procedures that improve room assignment planning and reduce overbooking or unused rooms.
• Review daily reports used to support room assignment decisions.
• Handle room assignment or accommodation issues quickly, professionally, and with attention to guest satisfaction.
• Take on other duties assigned by management as needed.

Compensation

The 90-day probationary pay rate is $29.11 per hour, and the regular hourly rate is $34.25.

Benefits

• Complimentary room nights, along with discounted rates for you, friends, and family
• Medical, prescription, dental, and vision coverage
• Basic life insurance
• Paid vacation, sick leave, and personal days
• Paid family bonding leave and adoption support
• Discounts with retailers such as Apple, AT&T, Verizon, Headspace, and others

Equal Opportunity

All eligible candidates will be considered without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualifications

Applicants should bring strong organization and analytical ability, excellent spoken and written communication, solid problem-solving skills, substantial guest service experience, a positive attitude, and full availability.

Additional Information

This role is based at Grand Hyatt Kauai in Koloa, Hawaii.