Front Office Manager - Hotel

About Minor Hotels

Minor Hotels operates one of the largest accommodation networks in Australasia, managing more than 70 properties across the region and a global portfolio encompassing 640 properties in over 66 countries. Their brands, including Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents. Joining this dynamic organization means becoming part of a diverse, growing global community with ample opportunities for career progression and success.

The company places great emphasis on its people, nurturing their skills for career advancement and fostering a tight-knit, supportive team focused on delivering outstanding guest experiences within a positive workplace culture.

Job Overview

Oaks Wellington Hotel is seeking a professional, experienced, and enthusiastic Front Office Manager to oversee the Front Office team on a full-time basis. This role demands a warm and welcoming presence to make guests feel at home from their arrival and leadership skills to drive exemplary customer service and operational standards.

Key Duties and Responsibilities

• Ensure exceptional guest welcome experiences by upholding service excellence and managing front office and reception operations effectively.
• Greet guests upon arrival and assist them with settling into their rooms.
• Maintain clear, professional communication to assist guests and manage accurate bookings.
• Lead and support the front office team in delivering outstanding guest interactions.
• Complete all daily operational tasks accurately and promptly.
• Address and resolve guest complaints professionally and swiftly.
• Manage guest accounts accurately and assist with daily reports.
• Optimize team scheduling to align with budget requirements.
• Assist the Hotel Manager with recruitment processes.

Work Hours and Location

The expected minimum working hours are 30 hours per week. The position is located at 89 Courtenay Place, Te Aro, Wellington 6011, New Zealand.

Compensation

The hourly wage ranges between NZD 33 to NZD 36, exclusive of KiwiSaver contributions, with payment processed fortnightly via direct bank transfer. This equates to an annual salary approximately between NZD 51,480 and NZD 56,160, excluding KiwiSaver contributions.

Employment Terms and Conditions

• Job Title: Front Office Manager (Hotel)
• Job Level: Section Head
• Employment Status: Full-Time, Permanent
• Start Date: To be confirmed
• Reporting To: General Manager
• Employees are entitled to paid rest breaks and unpaid meal breaks in accordance with hours worked and legal requirements.
• Leave entitlements comply with New Zealand Employment Law and the Holidays Act 2003.
• Period of Notice for termination is four weeks.

Candidate Qualifications and Requirements

• At least three years of supervisory experience in a hotel or resort environment.
• Strong people management capabilities with the talent to lead and inspire a diverse team.
• Excellent verbal and written communication skills.
• Superior customer service aptitude paired with a consistently positive attitude.
• Deep passion for delivering proactive, top-tier guest service.

General Company Policies

• Employment requires ongoing legal work eligibility in New Zealand.
• Remuneration and deductions adhere to company policy, including reasonable reimbursement of work-related expenses and KiwiSaver contributions.
• Policies support suspension, termination, and redundancy procedures, including immediate dismissal for serious misconduct and provision of notice or payment in lieu where applicable.
• Confidential company information and intellectual property belong to the employer, requiring consent for external use.
• Disclosure and approval are required for secondary employment or conflicts of interest.
• Mandatory compliance with health and safety policies and regulations.
• Company policies govern employment relations, with dispute resolution following New Zealand legislation.
• Situations not explicitly covered by the contract are governed by New Zealand employment laws.

Additional Benefits and Perks

• Opportunities for professional growth through education and training programs.
• Exclusive discounts on accommodation at Minor Hotels in Australasia (50% off) and for family and friends (20% off).
• Access to international accommodation discounts across global hotel brands.
• Cashback and savings at over 400 retailers in Australia and New Zealand.
• Discounted entertainment and activity experiences.
• Special health insurance offers and workplace banking benefits.
• Generous leave allowances including parental leave and birthday leave.
• Wellness support including Employee Assistance Programs and tailored wellbeing initiatives.

Eligibility to Apply

This position is open solely to candidates who possess valid legal working rights in New Zealand.