Front Office Associate (Hotel)

About KINN Hospitality Concepts

KINN Hospitality Concepts offers more than just accommodation; our properties are designed as sanctuaries that foster meaningful connections and treasured memories in a secure, inclusive, and tranquil atmosphere. Our mission is to transform hospitality into a comprehensive lifestyle experience tailored to suit the diverse needs of all guests.

Role Overview

We are seeking a dedicated full-time Front Office Associate who will act as the primary point of contact for guests, managing all facets of their stay. As a representative of KINN, you will play a key role in ensuring guests have a delightful and unforgettable experience throughout their visit.

Key Responsibilities

• Conduct guest check-in and check-out procedures in line with hotel policies and procedures.
• Input and update guest information in the Hotel Property Management System (PMS).
• Organize and file guest registration cards into in-house folders for checked-in guests.
• Manage the filing and storage of guest registration cards for guests who have checked out.
• Verify and charge daily arrivals, current guests, and upcoming bookings through the Hotel PMS and various Online Travel Agent (OTA) platforms according to the established standards.
• Monitor daily arrivals and departures to ensure rooms or capsules are properly reserved and prepared for incoming guests.
• Inspect and maintain cleanliness in public spaces and guest areas including dormitories, guest restrooms, and other shared facilities.
• Replenish pantry amenities by checking and topping up supplies regularly.
• Compile and distribute daily hotel reports to appropriate departments every night.

Candidate Requirements

• Ability to work independently and adapt to changing circumstances.
• Self-assured with a well-groomed and tidy appearance.
• Strong communication and organizational capabilities.
• Fluency in English is essential.
• Prior experience as a hotel front desk agent, receptionist, or a similar position is desirable; however, training will be provided for suitable candidates.
• Willingness to commit to a 5-day workweek, including shift work and weekends.
• Familiarity with property management and digital systems such as CloudBeds or Opera is highly advantageous.
• Experience handling Online Travel Agent (OTA) websites like Booking.com and Agoda is beneficial.

Additional Information

By applying, candidates agree to the collection, use, and disclosure of personal data by MGH Hospitality Pte Ltd (KINN Hospitality Concepts) for recruitment and employment-related purposes as permitted under the Personal Data Protection Act 2012 (PDPA). Applicants affirm that the information submitted is accurate and complete. Providing false or misleading details may result in application rejection or employment termination.