Front Office and Guest Relations Executive
Chandigarh, India · Full Time
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- Experience
- 1–3 yrs
- Salary
- INR 18,000 – INR 20,000 / month
- Openings
- 1
- Posted
- il y a 2 heures
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Overview
We are seeking a dedicated and customer-oriented Front Office and Guest Relations Executive to be part of our team at Tanveer Hotel in Kurali. This role is key to managing the daily front office activities, handling guest reservations, and supporting both restaurant and banquet operations.
Key Duties
- Manage guest check-ins and check-outs, ensuring a warm and professional welcome.
- Process room bookings, cancellations, and address guest inquiries effectively.
- Keep hotel booking and guest information updated using Ezee Cloud software.
- Assist with daily operations and service within the hotel restaurant.
- Greet prospective banquet customers, provide tours of facilities, and explain available services.
- Handle initial banquet inquiries and, with growing experience, convert them into confirmed bookings.
- Collaborate with management on banquet event planning, guest needs, and booking coordination.
- Maintain basic billing, invoicing, and tax documentation using BUSY accounting software.
- Respond promptly and courteously to phone calls, WhatsApp messages, and other customer communications.
- Ensure consistent high-quality customer service throughout hotel and restaurant venues.
Qualifications and Skills
- Between 1 to 3 years of experience preferably in hotel front office, hospitality, restaurant, or customer service positions.
- Proficient computer skills including MS Office.
- Familiarity with Ezee Cloud or similar property management/reservation systems.
- Experience with BUSY accounting software is advantageous.
- Excellent English communication, both written and spoken.
- Strong interpersonal and customer service capabilities.
- Professional, confident demeanor and presentable appearance.
- Able to multitask and thrive in a fast-paced hospitality environment.
- Comfortable engaging directly with guests and potential banquet clients.
Compensation and Location
The monthly salary ranges from ₹18,000 to ₹20,000, varying with experience and skills. The position is based at Hotel Tanveer, Kurali.
Employment Details
This is a full-time position within our hotel operations team.
Industry
Hospitality