Front of House Receptionist

About the Department

The Central Services department plays a crucial role in delivering outstanding experiences by working closely with both operational and clinical teams. Their expert assistance across vital business areas ensures patients receive excellent care from the moment they enter the facility.

Role Overview

The Front of House Receptionist acts as the initial point of contact for patients, visitors, consultants, and colleagues, significantly influencing the overall experience at Welbeck. This prominent role requires professionalism, warmth, and a keen eye for detail. Responsibilities include managing the reception area, coordinating appointments and enquiries, and collaborating with clinical and operational teams to facilitate a smooth patient journey from arrival to departure.

Key Duties

• Coordinate patient arrivals, appointments, and daily schedules to guarantee a smooth experience.
• Provide a friendly, professional, and welcoming environment for all visitors and patients.
• Handle incoming calls and direct them efficiently and courteously.
• Manage shared email inboxes, ensuring timely and accurate responses.
• Work closely with clinical and operational departments to support patient care delivery.
• Maintain precise records while adhering strictly to confidentiality and data protection guidelines.
• Support front desk activities, including distribution of post and administrative support.
• Participate in site health and safety duties, including serving as a Fire Marshal as needed.

Candidate Profile

The ideal candidate is approachable, professional, and highly organised, with a passion for delivering exceptional customer service. The role requires someone who understands the importance of creating a positive first impression, thrives in a busy environment, remains composed under pressure, and approaches every interaction with care and meticulous attention to detail.

Recruitment Process

• Stage 1: Shortlisting based on application.
• Stage 2: Screening calls.
• Stage 3: Interview.

All stages are aimed to be completed promptly following the application deadline.

Use of AI Guidance

Applicants are advised to use AI tools responsibly when preparing application materials, ensuring all submissions genuinely reflect their own skills, experience, and judgement.

Equality, Diversity & Inclusion

Welbeck is committed to fostering an inclusive workplace that values diversity and supports individuals to excel. The organisation welcomes applicants from all backgrounds, making appointments based on merit and recognising the strength that diverse perspectives bring to clinical quality, leadership, operations, and patient care.