Front of House Assistant

Role Overview

We are seeking a Front of House Assistant dedicated to delivering outstanding hospitality and memorable customer service experiences. You will represent our passion for excellent service, ensuring every guest encounter leaves a positive and lasting impression.

Key Responsibilities

• Serve food and drinks courteously and professionally, responding promptly to guest needs and requests.
• Provide attentive and proactive customer care throughout the guest's visit, addressing inquiries and concerns with a friendly demeanor.
• Work collaboratively with team members to ensure smooth daily operations and foster an inclusive, safe workplace culture.
• Follow all health, safety, and sanitation standards relevant to food service and catering at the venue.
• Maintain high standards of cleanliness and hygiene in both kitchen and dining areas.

Qualifications and Skills

• Genuine enthusiasm for food and customer service sectors.
• Enjoy working within a cooperative, diverse team environment.
• Demonstrate a positive, solution-focused approach to challenges and opportunities.
• Previous experience in a similar hospitality or food service role is advantageous.
• Basic understanding of food safety and hygiene protocols.
• Commitment to our core company values.

Benefits

• Paid at the Real Living Wage rate.
• 28 days of holiday annually including bank holidays.
• Additional leave such as your birthday off, volunteering days, grandparent leave, maternity, secondary carer leave, and wedding/commitment day leave.
• Complimentary meals provided during shifts.
• Custom training and development programs, including apprenticeships for all experience levels.
• Pension scheme and life insurance coverage.
• Discounts available via Perkbox app on shopping, holidays, cinema, and more.
• Wellbeing support via a dedicated hub and employee assistance program.
• Cycle to work scheme participation.

Additional Information

With almost two decades of experience operating across diverse venues—from offices to cathedrals—we pride ourselves on crafting exceptional hospitality experiences. Our culture is rooted in innovation, positivity, creativity, collaboration, and social responsibility, embodied by our core values: Always Visionary, Wholeheartedly Positive, Creatively Collaborative, and Forever Conscious.

We encourage candidates of all backgrounds to apply, welcoming diversity and fostering an inclusive environment where everyone's unique perspective is valued. Even if you do not meet every criterion but possess motivation and eagerness to learn, we invite you to join us and grow your hospitality career alongside us.