Front Desk Agent

Overview

This role requires working at the physical hotel location in Charlottetown, Prince Edward Island. No remote work options are available.

Languages

English proficiency is required.

Education

No formal degree, certificate, or diploma is necessary.

Experience

Applicants should have between 1 to less than 7 months of work experience.

Work Setting

The position operates within a hotel, motel, or resort environment.

Responsibilities

• Register incoming guests and assign accommodations.
• Manage arrivals and departures for groups.
• Handle reservations including booking, cancellations, and modifications.
• Offer detailed information about hotel services and facilities.
• Provide guests with regional points of interest information.
• Process guest checkouts, calculate bills, and accept payments.
• Reconcile cash and prepare balance sheets, cash reports, and necessary documentation.
• Adhere to established emergency and safety protocols.
• Perform clerical tasks such as faxing, filing, and photocopying.
• Answer and direct telephone calls and messages appropriately.
• Deliver excellent customer service throughout interactions.

Experience and Technical Skills

• Familiarity with Central Reservation Systems (CRS).
• Proficiency with spreadsheet software.

Additional Information

Working Conditions and Physical Requirements:

• Ability to maintain careful attention to detail.
• Comfortable working in a fast-paced environment.

Personal Attributes:

• Customer-focused approach.
• Reliability and dependability.
• Strong interpersonal skills.
• Excellent verbal communication skills.
• Flexibility and good judgment.
• Organizational skills.
• Ability to work well within a team.