Flex Community Guide - Community Health

About the Role

Reema Health is searching for a dedicated Flex Community Guide to advance its mission of providing personalized, community-centered care across South Carolina. This licensed professional will operate in a hybrid work model, based in South Carolina, managing and supporting member caseloads while embracing the flexibility of a rapidly evolving startup environment.

Primary Responsibilities

• Engage a caseload of 60 to 100 members, including outreach via phone and community visits to enroll and support individuals facing complex health and social challenges.
• Conduct needs assessments to construct customized care plans based on social determinants of health and member goals.
• Establish trust and maintain ongoing communication using various formats, including electronic and in-person contacts, accommodating members' preferences.
• Coordinate referrals and support member participation in behavioral health, primary care, and other necessary services.
• Visit members in homes, treatment centers, or community locations to foster relationship building and meet identified needs.
• Efficiently organize workload to meet monthly objectives, documenting interactions and care plans accurately in the Reema App while maintaining confidentiality per HIPAA guidelines.
• Collaborate with team members across the company to exchange insights and adapt to evolving responsibilities.
• Ensure physical safety in the field through crisis planning, boundary management, and adherence to safety protocols.

Qualifications and Experience

• Bachelor's degree in Social Work, Human Services, Psychology, Health Sciences, or related fields. Relevant work experience can be substituted for education level.
• Minimum of three years of direct experience serving populations with complex health and social needs, with in-depth knowledge of South Carolina community resources.
• Strong communication skills and problem-solving abilities, capable of building meaningful, empathetic relationships.
• Proficient in using Google Workspace and other web-based digital tools for communication, documentation, and troubleshooting technical issues independently.
• Must be at least 18 years old with reliable transportation, valid driver's license, vehicle insurance, and a clean driving record.

Work Conditions and Schedule

• Position requires hybrid work primarily Monday through Friday, with occasional evening or weekend commitments.
• Travel required at 10-15% within a 25-mile radius.
• Ability to lift and occasionally carry up to 25 pounds.
• Compliance with federal and state privacy laws including HIPAA is mandatory.
• Successful candidates must clear background checks and drug screening pre-employment.

Compensation and Benefits

• Competitive annual base salary ranging between $50,000 and $54,000 (USD).
• Comprehensive medical, dental, and vision insurance.
• Options for Health Savings Account (HSA) and Flexible Spending Account (FSA).
• 401(k) plan with company matching contributions.
• Employee Assistance Programs and technology stipend.
• Mileage reimbursement and accrued paid time off, including paid family and medical leave.

Equal Opportunity Employer Statement

Reema Health promotes a diverse workplace without discrimination based on race, gender, age, religion, disability, or other protected characteristics. Its policies and practices are designed to ensure fair and equitable employment opportunities for all candidates.