Field Service Technician

Company Overview

Join Endress+Hauser, a global front-runner in measurement instrumentation with over 17,000 employees dedicated to advancing process automation. As a family-owned firm, we are committed to long-term vision and sustainability for our employees, clients, and the broader community.

Role Summary

The Field Service Technician acts as a representative of Endress+Hauser, demonstrating technical proficiency, professionalism, and strong customer focus. This role involves providing comprehensive on-site services such as installation, repair, commissioning, calibration, troubleshooting, and customer training for Endress+Hauser process instrumentation.

Key Responsibilities

• Conduct on-site installation (within limits), repairs, service, commissioning, calibration, and troubleshooting of process instrumentation equipment.
• Ensure all serviced equipment is left safe and fully operational for customer use.
• Generate timely service reports and complete associated work orders accurately in SalesForce to facilitate invoicing.
• Manage Smart Support cases using Vonnage, a cloud-based communication platform.
• Deliver on-site customer training regarding the application, servicing, and operation of Endress+Hauser products and tools.
• Maintain an inventory of spare parts stocked in the company vehicle for immediate use.
• Proactively gather and relay customer feedback and identify potential sales and training opportunities through SalesForce and direct communication with management.
• Commit to personal development through in-house and international training opportunities.
• Adhere strictly to Health & Safety policies and procedures during all tasks.
• Perform additional duties relevant to skills and experience as assigned by management to support service function development.

Candidate Requirements

• Possession of a minimum trade certificate in Electrical & Instrumentation.
• Demonstrated technical experience with industrial instrumentation systems.
• Mechanical and/or electrical skills considered advantageous.
• Excellent communication skills and ability to deliver clear and concise customer service.
• Solution-focused mindset with ability to view challenges as opportunities for learning and service improvement.
• Strong teamwork ethic and collaboration with Sales team to drive business growth.
• Adaptability to work effectively in dynamic environments with changing priorities and technologies.

Employee Benefits

• Provision of a company-branded vehicle, laptop, and mobile phone for job duties.
• Comprehensive pension plan and wellness programs promoting employee health and well-being.
• Supportive, family-oriented corporate culture with emphasis on sustainability and long-term employee commitment.
• Access to professional development opportunities including training, knowledge sharing, and e-learning platforms.
• Inclusive and friendly work environment fostering teamwork and well-being.

Additional Information

Applications must be submitted through the company's career portal to comply with data privacy regulations; emailed applications will not be accepted. Third-party agency submissions and unsolicited inquiries are not entertained and will be discarded. We appreciate candidates respecting this policy.