F&B Tea Master - Jin Ting Wan

About the Role

This position offers the chance to refine your craft in a premium hospitality setting, working with a team that values service excellence and high standards. The Tea Master will support outlet operations at a luxury integrated resort, with a strong focus on guest experience, tea presentation, and revenue support.

Key Responsibilities

• Support the Head Tea Master in delivering a polished, high-touch service experience for guests.
• Build and maintain strong relationships with important guests, including casino visitors, hosts, and tea connoisseurs.
• Help drive outlet sales while keeping a close watch on costs, especially tea-related expenses.
• Keep the tea counter, work areas, and equipment clean, tidy, and well maintained.
• Join daily briefings and stay updated on all operational matters for the day.
• Ensure personal appearance and team grooming standards meet outlet requirements.
• Work closely with floor service colleagues to maintain smooth and consistent service delivery.
• Track stock levels for supplies and equipment, raise requisitions when needed, and prepare for expected business demand.
• Recommend and promote products or offerings to guests when appropriate.
• Set up and check workstations and pantries to ensure they meet departmental standards.
• Make sure all tools, materials, and equipment are ready for service before operations begin.
• Carry out daily cleaning and inspection routines to uphold hygiene and organization standards.
• Stay knowledgeable about operational services, property features, and nearby attractions so guest questions can be answered confidently.
• Watch guest feedback closely and coordinate with supervisors and service teams to ensure satisfaction.
• Assist with updating tea pairings when the food menu changes.
• Complete all closing tasks properly before leaving the shift.
• Gather guest preferences and feedback, including comment cards, to help improve service quality.

Requirements

• A certificate or diploma in restaurant management, or substantial experience in food and beverage service.
• Tea Master certification from the International Tea Masters Association is preferred.
• At least 3 years of Tea Master experience in food and beverage operations; experience in Michelin-starred or Black Pearl Diamond establishments is preferred.
• Professional presentation and the ability to represent a luxury resort or outlet.
• Availability to work shifts, weekends, and public holidays.
• Comfort with basic accounting and budgeting tasks.
• Ability to communicate in simple English and speak Mandarin or Cantonese fluently to serve English- and Mandarin/Cantonese-speaking guests.

Additional Information

This employer is committed to building a diverse, equitable, and inclusive workplace and provides equal opportunities as the team grows in Singapore. Employees are expected to follow all company rules, regulations, policies, procedures, and standards of conduct and business ethics.