Entry-Level Administrative Professional - Operations & Office Support (Remote)

About PULSE (MENA)

PULSE (MENA) is an innovative organization focused on delivering operational excellence and fostering innovation throughout the Middle East and North Africa region. Our core values include collaboration, efficiency, integrity, and lifelong learning. Operating with a remote-first approach, we empower employees to contribute meaningfully while growing professionally in an inclusive and supportive culture.

Position Summary

We are seeking a motivated and organized Entry-Level Administrative Professional to join our Operations team. This role suits candidates starting their career in administration who enjoy organizing data, supporting diverse teams, resolving daily operational issues, and ensuring seamless business functions.

Key Duties and Responsibilities

• Offer daily administrative assistance to managers and cross-functional teams.
• Prepare, edit, and organize documents including reports, presentations, and spreadsheets.
• Manage digital filing systems ensuring accuracy and confidentiality.
• Archive records in compliance with company data policies.
• Monitor shared inboxes and allocate appropriate requests to team members.
• Perform data entry and maintain records across various internal platforms.
• Coordinate and streamline internal workflows and administrative processes.
• Assist in tracking operational tasks and project milestones, preparing reports accordingly.
• Schedule meetings across different time zones, prepare agendas, record minutes, and manage virtual events.
• Draft professional communications including emails and internal announcements.
• Maintain digital office resources, monitor supplies, support vendor records, and assist with travel plans.
• Update internal databases, compile reports, and ensure data quality and accuracy.
• Identify and suggest improvements for administrative procedures and contribute to projects enhancing operational efficiency.

Required Qualifications

• Minimum high school diploma; Associate's or Bachelor's degree in Business Administration, Management, Communications, or related fields preferred.
• Up to 2 years of experience in administrative roles, office support, customer service, or internships.
• Strong organizational skills and ability to multitask effectively.
• Excellent verbal and written English communication skills.
• High attention to detail and ability to meet deadlines.
• Self-motivated with capability to work independently in a remote setting.
• Professional demeanor with strong interpersonal skills and eagerness to learn new systems.

Preferred Qualifications

• Prior internship or administrative support experience.
• Experience working in remote or virtual teams.
• Knowledge of project coordination and business communication standards.
• Arabic language skills are a plus.

Technical Skills

• Proficiency or familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with Google Workspace (Docs, Sheets, Slides, Drive, Calendar).
• Use of video conferencing tools such as Zoom, Microsoft Teams, and Google Meet.
• Competency with collaboration platforms like Slack or equivalents.
• Knowledge of task management software such as Asana, Trello, ClickUp, or Monday.com.
• Cloud-based document management system experience.

Core Competencies

• Effective organization and planning skills.
• Strong time management capabilities.
• Clear and professional communication.
• Maintaining confidentiality and professionalism.
• Problem-solving and adaptability.
• Team collaboration and initiative-taking.
• Responsibility, attention to detail, and customer service orientation.

Success Indicators

• Maintaining precise and well-organized administrative records.
• Professional interactions with internal stakeholders.
• Efficient daily support to operations with minimal oversight.
• Consistent achievement of deadlines.
• Dependability and strong organizational skills.
• Contribution of ideas to enhance administrative efficiency.
• Building positive relationships across different departments.

Employee Benefits

• Competitive remuneration package.
• Fully remote work setup allowing flexibility.
• Paid leave and official holidays.
• Opportunities for professional development and ongoing training.
• Career growth prospects within operations and administration fields.
• Supportive, inclusive, and collaborative team culture.
• Involvement in regional and international projects.
• Recognition and opportunities based on performance.

Equal Opportunity Commitment

PULSE (MENA) is dedicated to maintaining a diverse and inclusive work environment, offering equal employment opportunities and promoting respect and collaboration among employees.