eCommerce Operations Specialist

About the Role

Join Woolworths Supermarkets New Zealand as an eCommerce Operations Specialist based in Tauranga. Become part of a dynamic team within a business that serves three million Kiwis weekly through 185 stores and 20,000 team members nationwide. Woolworths fosters an inclusive and innovative culture that values respect, curiosity, and proactive collaboration.

Key Responsibilities

• Oversee and maintain process flows for your designated workstream to ensure smooth and efficient operations.
• Collaborate closely with your Team Leader and support your workgroup to maximize effectiveness.
• Guarantee consistent completion of processes adhering strictly to company guidelines.
• Manage order fulfillment ensuring timely, accurate picking and uphold fresh food quality standards.
• Lead your team by providing on-the-job training, coaching, and assume acting store manager duties on assigned shifts.
• Identify and report operational challenges promptly to the Function Lead for resolution.
• Advocate for workplace safety by following protocols, reporting hazards, and prioritizing wellbeing.
• Engage actively in team communication and contribute to a positive working environment.

Candidate Requirements

• Strong expertise in process excellence coupled with a desire for ongoing learning and improvement.
• Ability to build and sustain effective collaborative relationships across departments.
• Proven leadership skills with experience delegating tasks, monitoring progress, providing feedback, and motivating team members.
• High compliance knowledge and exceptional communication skills to clarify responsibilities and standards.
• Consistent behavior aligned with company values.
• Availability to work at least four weekend shifts per month and a minimum of one evening each week.

Shift Details

• Monday: 6:30 AM - 3:00 PM
• Tuesday: 6:30 AM - 3:00 PM
• Wednesday: 6:30 AM - 3:00 PM
• Thursday: 6:00 AM - 2:30 PM
• Sunday: 6:30 AM - 3:00 PM

Benefits and Perks

• Enjoy employee discounts on a wide range of Woolworths Group brands and participate in a comprehensive rewards program that recognizes meaningful contributions.
• Access to Sonder, providing confidential, round-the-clock support in financial, medical, psychological, and physical wellbeing for employees and their families.
• Work within a global company offering numerous career advancement opportunities across disciplines and business sectors.

Company Culture

As part of Woolworths Group, you'll be supported to bring forward innovative ideas, take courageous steps, and contribute to providing essential goods and services to millions weekly. The group emphasizes diversity, equity, inclusion, and belonging as cornerstones for innovation and success. Woolworths seeks to create a workplace where all individuals feel valued, can succeed, and reach their full potential. Candidates requiring hiring process accommodations are encouraged to indicate their needs when applying.