Dyson Expert

About Dyson

Dyson develops technology that addresses real challenges with innovative engineering. The Dyson Demo showcases the science behind our machines, giving customers firsthand experience. Our frontline teams, including Experts and Stylists, are passionate brand advocates who deeply understand Dyson technology and connect customers to our cutting-edge products.

Role Overview

We seek enthusiastic and driven individuals to join our growing Expert Team representing this international technology leader. Our customer-centric approach emphasizes consultation to match buyers with the ideal product for their needs, encouraging positive word-of-mouth through excellent experiences.

Key Responsibilities

• Provide exceptional client and after-sales support, ensuring satisfaction at every customer touchpoint.
• Boost sales by leveraging extensive product expertise, engaging customers effectively, and demonstrating entrepreneurial energy.
• Lead efforts to achieve and surpass individual and team sales targets and key performance indicators (KPIs).
• Build authentic, transparent customer relationships focused on long-term loyalty and repeat purchases.
• Maintain open, professional communication with clients and team members to enhance store results.
• Be proactively present on the sales floor, identifying shopper needs and delivering personalized product recommendations.
• Assist with operational tasks including merchandising, store maintenance, and compliance with company policies.
• Mentor new and junior colleagues by sharing successful sales tactics and upselling strategies to elevate team performance.
• Embody Dyson's company values and culture via strong work ethic and consistent delivery of results.

Candidate Profile

• Minimum four years of retail sales experience delivering high-quality service tailored to client needs; background in technology or premium luxury brands is advantageous.
• Possess a business-focused mindset with entrepreneurial drive and a proven history of meeting or exceeding sales quotas.
• Demonstrate collaboration and team spirit to fulfill collective objectives and build relationships within Dyson and partner retailers.
• Self-driven with the ability to work independently while knowing when to seek support.
• Exhibit enthusiasm, proactivity, and a strong problem-solving orientation.
• Excellent verbal communication and interpersonal skills.
• Effective negotiation abilities combined with flexibility in sales approaches.
• Willingness and availability to work retail schedules including weekends and public holidays.

Diversity and Inclusion

Dyson values diverse perspectives and is committed to equal opportunity employment without discrimination based on race, religion, gender, sexual orientation, age, disability, veteran status, or other factors.