Director/Senior Director, Retail – East Coast

About the Role

A luxury fragrance company is looking for a Director or Senior Director to oversee their retail operations on the East Coast. Based in the New York City metro area, this role requires working in-office on Mondays and Tuesdays and traveling to retail locations approximately 70% of the time, frequently including overnight stays. The position leads the commercial success and strategic guidance of a large retail portfolio covering multiple markets in the Eastern and Central U.S. as well as Canada.

Key Responsibilities

• Take full ownership of sales and business outcomes for the regional retail portfolio.
• Create and execute plans to grow revenue, profitability, and store productivity sustainably.
• Analyze sales patterns, financial results, and business metrics to find risks and opportunities for improvement.
• Drive informed decisions on sales, labor, inventory, and operating costs to optimize performance.
• Work closely with Finance on budgeting, forecasting, and expense control.
• Set clear performance goals and maintain team focus on key objectives.
• Translate corporate priorities into actionable regional retail strategies.
• Identify growth opportunities to enhance market presence, open new stores, and strengthen customer relationships.
• Keep abreast of competitors, market trends, and consumer behavior to guide strategy.
• Support and ensure successful store openings.
• Continuously review the retail portfolio for performance improvements and relevance.
• Lead and mentor Area Managers and senior retail leaders, fostering a culture of accountability and collaboration.
• Build a strong leadership pipeline and succession planning.
• Coordinate with Human Resources on talent management, performance, and employee relations.
• Promote exceptional and consistent customer experiences across stores using clienteling and CRM tactics.
• Ensure high standards of visual merchandising and operational excellence across locations.
• Maintain compliance with company policies, labor laws, safety, and operational procedures.
• Partner with executive and cross-functional teams to align and execute regional business goals.

Qualifications

• Minimum 8 years of progressive leadership managing multi-unit retail, preferably in luxury or specialty retail sectors.
• Strong track record driving business performance across diverse markets and locations.
• Excellent financial expertise handling budgets, forecasting, and profit optimization.
• Proven ability to elevate store productivity, customer engagement, and operational efficiency.
• Exceptional leadership, communication, and cross-team collaboration capabilities.
• Experienced in developing and retaining talent and succession planning.
• Comfortable managing complexity and competing priorities in fast-paced environments.
• Willing and able to travel regularly throughout the region.

Additional Information

The salary range is $185,000 to $200,000 annually, with potential for incentive pay and bonuses. This posting aims to provide an overview but is not exhaustive of duties or requirements. The company values diversity and provides equal employment opportunities without discrimination. Reasonable accommodations are available upon request. The role involves significant travel and requires presence in office two days per week. Candidates exceeding salary expectations are still encouraged to apply, as final compensation may vary based on qualifications.