Director, Program Operations

Job Overview

The Program Operations Director is a seasoned leader responsible for enhancing operational performance, coordinating cross-functional efforts, and ensuring disciplined implementation of daily functions and strategic projects. This role involves enterprise-wide oversight of operational planning, performance tracking, vendor management, knowledge stewardship, and partnership coordination, aiming to improve efficiency, clarity, and transparent execution across the organization.

Key Responsibilities

• Lead organizational operational planning to align priorities, allocate resources, and define timelines collaboratively.
• Identify process gaps and optimize workflows to boost operational efficiency and enhance interdepartmental coordination.
• Implement systems to maintain rigorous execution of business and strategic plans across all functions.
• Design and manage performance measurement frameworks, KPIs, and reporting tools.
• Collaborate with senior leaders to monitor organizational progress, analyze data trends, and advise based on metrics.
• Ensure accountability and transparent communication concerning operational and strategic objectives.
• Supervise strategic vendor relationships, ensuring contract adherence, quality service delivery, and cost control.
• Assess vendor performance relative to agreements and initiate corrective actions when required.
• Develop strong partnerships within internal departments to foster collaboration, alignment, and shared responsibility.
• Create and manage external partnerships that support operational and strategic goals effectively.
• Act as a liaison to improve team communication, remove silos, and foster faster decision-making.
• Oversee knowledge management systems, ensuring that information is well-organized, accessible, and current.
• Promote standardized documentation and information sharing practices to support a knowledge-focused culture.
• Champion continuous improvement initiatives by identifying inefficiencies and leading organizational enhancements.
• Conduct reviews, retrospectives, and operational assessments to refine processes continuously.
• Leverage insights to guide long-term operational strategy and structural design.

Qualifications

• Bachelor’s degree in Business Administration, Operations, Organizational Leadership, or a related field.
• Minimum of 10 years of progressive experience in operations, program management, performance oversight, or organizational effectiveness.
• Proven ability managing cross-functional projects and vendor partnerships within complex organizations.
• Expertise in developing operational frameworks, performance metrics, and execution processes.
• Strong leadership, communication, and stakeholder engagement skills.
• Preferred qualifications include a Master’s degree (MBA, MPA, or related) and experience in knowledge management, organizational transformation, or healthcare sectors.
• Familiarity with methodologies like Lean, Six Sigma, and Agile is advantageous.
• Experience within highly regulated, fast-paced, or service-oriented industries is a plus.

Physical and Work Environment

• Effective communication abilities are essential.
• Flexibility to work remotely and in a formal office environment.
• Proficiency with personal computers and relevant technologies.

Compensation and Benefits

The anticipated salary range for this position is $160,000 to $180,000 annually, contingent upon experience and skill level. The total compensation package also includes medical, dental, and vision coverage; ample paid time off including PTO; short- and long-term disability benefits; and a competitive 401(k) plan with matching contributions and financial planning resources.

Additional Information

All employees are expected to conduct themselves in accordance with applicable laws, policies, professional and ethical standards and to report any compliance concerns as outlined in Delta Dental of Massachusetts’ Compliance Plan.

The organization is committed to reasonable accommodations for qualified individuals with disabilities or special disabled veterans, barring undue hardship on operations. Human Resources is available for further information regarding these accommodations.