Director of Talent Operations

About Fontainebleau Miami Beach

Fontainebleau Miami Beach exemplifies a stunning blend of classic Golden Era charm and contemporary luxury, reviving the vision of famed architect Morris Lapidus. The property, located on Collins Avenue in Miami Beach’s prestigious Millionaire's Row, offers guests an immersive experience that seamlessly integrates design, art, fashion, music, and technology. Since its inception in 1954, it remains one of the most architecturally and historically significant hotels in the area.

Position Overview

The Director of Talent Operations plays a pivotal role in leading recruitment strategies and operations, ensuring alignment with both immediate and long-term organizational goals. This role manages staffing needs and refines business hiring practices across the property, maintaining a compliant and efficient recruitment environment within a unionized hospitality context.

Key Responsibilities

• Oversee daily Talent Acquisition activities supporting staffing needs across all hotel departments.
• Manage the entire requisition process including candidate sourcing, interview scheduling, and workflow adherence to HR guidelines.
• Ensure timely and efficient hiring aligned with operational demand while upholding quality standards.
• Supervise the Talent Acquisition and Onboarding teams, setting performance standards and facilitating collaboration with HR and operational leaders.
• Lead high-volume recruitment efforts across multiple operational divisions such as Rooms, Food & Beverage, Culinary, Spa, Retail, and other resort areas.
• Coordinate recruitment channels including job boards, career fairs, industry networks, and community partnerships.
• Administer structured hiring protocols, including interviewer training and consistent applicant evaluation.
• Manage and train stakeholders in the use of the Applicant Tracking System (ATS) ensuring accurate data maintenance, reporting, and compliance.
• Oversee onboarding processes including background checks, verification, orientation coordination, and adherence to relevant employment laws.
• Ensure recruitment and hiring comply with union agreements, labor relations, and contract provisions.
• Supervise the J-1 Visa internship program administration, maintaining compliance with immigration policies.
• Manage the employee referral program, tracking incentives and recruitment effectiveness.
• Organize participation in external and internal career fairs and recruitment events, promoting both new hiring and internal mobility.
• Maintain updated and compliant job descriptions in collaboration with HR and department heads.
• Conduct market and wage analysis to ensure competitive compensation strategies.
• Work closely with departmental leadership to understand staffing requirements and provide guidance throughout the recruitment lifecycle.
• Provide regular recruitment metrics and reports to Human Resources leadership, supporting data-driven decision-making.
• Support HR-led recruitment projects and perform additional duties to meet staffing objectives.

Required Qualifications and Skills

• At least 7 years of professional experience combining agency recruiting, field recruiting, and corporate leadership roles is preferred.
• Proficiency with Applicant Tracking Systems, especially iCIMS, is advantageous.
• Bilingual abilities are considered a plus.
• Strong focus on delivering exceptional customer service.
• Demonstrated leadership and team management capabilities.
• Excellent analytical, communication, negotiation, presentation, collaboration, and project management skills.
• Professional executive presence with sound business judgment.
• Results-driven mindset with commitment to continuous improvement.
• Capacity to handle shifting priorities, meet deadlines, and perform under pressure.
• Extensive knowledge of industry-specific recruiting methodologies and best practices.
• Innovative and creative problem-solving aptitude.