Director of Operations

Executive Opportunity

A fast-growing hospitality group is hiring a hands-on Director of Operations to oversee daily performance across a portfolio of premium restaurant concepts. This role is designed for a seasoned multi-unit operator who can drive field execution, build strong leadership bench strength, and work directly with ownership and executive leaders to support the company’s next stage of expansion.

The position reports to Ownership and partners closely with the executive team. The main focus is to keep every location performing consistently from both an operational and financial standpoint, strengthen the operations leadership team, and guide the successful launch of new restaurant openings. The role converts strategic priorities into clear, measurable results on the ground.

About the Company

The organization creates, owns, and runs hospitality brands centered on standout guest experiences, disciplined operations, and durable long-term growth. Its culture emphasizes hospitality, accountability, and continuous improvement, with a strong focus on building lasting concepts through thoughtful expansion and reliable execution.

Key Responsibilities

Strategic Leadership

• Work with ownership and senior leaders to shape and carry out operational plans that align with the company’s growth goals.
• Turn high-level priorities into repeatable, scalable processes while protecting quality, consistency, and brand standards at every site.

Operational Excellence

• Direct day-to-day operations across multiple restaurant concepts to ensure smooth, consistent, and high-quality execution.
• Put SOPs, company policies, and industry best practices into action and make sure they are followed.
• Track and improve key business metrics such as labor productivity, food and beverage costs, guest satisfaction, sales, and profitability.
• Raise the standard of service, beverage execution, culinary quality, and the overall guest experience.
• Manage facilities, preventive maintenance, vendor partnerships, capital improvement work, and the ongoing condition of company assets.

Leadership & Team Development

• Hire, coach, and develop a strong operations team, including General Managers, Assistant General Managers, Executive Chefs, and site leadership.
• Create a culture that values accountability, teamwork, coaching, and ongoing improvement.

Financial Management

• Partner with ownership and finance to build and manage operating budgets.
• Review financial results regularly, identify improvement opportunities, and implement plans to strengthen EBITDA.
• Support forecasting, reporting, and financial clarity across the business.

Growth & Development

• Lead operational preparation and execution for new restaurant openings.
• Support site selection, buildouts, and expansion projects alongside ownership and development partners.
• Create scalable systems and infrastructure that can support future growth.

Guest Experience & Brand Standards

• Ensure guests receive a consistent experience across every concept and location.
• Build initiatives that improve guest satisfaction, loyalty, and brand consistency.
• Coordinate with marketing and leadership teams so operational delivery matches the company’s brand vision.

Compliance & Risk Management

• Maintain compliance with federal, state, and local rules, including labor regulations, health department standards, and licensing requirements.
• Upkeep safety practices that protect employees, guests, and company property.

Innovation

• Stay informed on hospitality trends and new technologies relevant to the industry.
• Introduce operational tools and improvements that make the business more efficient and improve the guest experience.

Leadership Scope

This role has direct oversight of General Managers, Assistant General Managers, Executive Chefs, kitchen leadership, HR support, and future regional operations leaders. It also works closely with executives across Finance, Human Resources, Marketing, and Development.

Candidate Profile

The ideal candidate is a proven multi-unit hospitality leader with a track record of improving operations and financial performance across restaurant portfolios. They should be highly organized, systems-driven, and comfortable working in a fast-moving environment where growth, ownership, and high guest standards are central.

Qualifications

• 7–10+ years of progressive leadership experience in hospitality or food and beverage operations.
• Demonstrated ability to oversee multiple restaurant locations at the same time.
• Background in building, hiring, and scaling hospitality concepts.
• Strong command of both front-of-house and back-of-house operations.
• Solid financial understanding, including budgeting, labor management, food and beverage cost control, and P&L responsibility.
• Successful track record managing restaurant openings from pre-opening through launch.
• Experience using restaurant technology platforms such as Toast, OpenTable, Resy, Restaurant365, Paycom, or comparable systems.
• Experience in upscale, lifestyle, fine dining, or premium casual restaurant concepts is preferred.

Compensation

A competitive compensation package is available, including base pay, performance incentives, benefits, and meaningful long-term growth opportunities within an expanding hospitality organization.

Why This Opportunity?

This role offers the chance to hold a meaningful leadership position in a growing hospitality platform while working directly with ownership and executive leadership. The Director of Operations will help shape the systems, culture, and infrastructure that support continued expansion and a strong reputation for excellence.