Digital Sales & Support Representative

Company Overview

TalentPop App is dedicated to assembling a premier remote team that empowers e-commerce brands by providing exceptional customer experiences. As part of this team, you'll engage directly with TalentPop to assist rapidly expanding online stores through excellent sales and customer service.

Job Responsibilities

• Provide clear, warm, and professional responses to customer queries via phone, live chat, email, and SMS.
• Support sales efforts by recommending products, spotting upselling and cross-selling chances, and aiding purchase decisions.
• Manage questions related to orders, shipping, tracking, returns, and refunds efficiently and accurately.
• Represent each brand authentically by delivering a tailored service that reflects their voice, values, and standards.
• Capture and communicate customer feedback to help enhance experiences and internal workflows.
• Collaborate with internal teams to discuss trends, performance, and improvements to the customer journey.

Candidate Requirements

• Minimum of one year’s experience in remote or online roles linked to e-commerce, customer service, or sales support.
• Strong verbal and written communication skills.
• Familiarity with platforms such as Shopify, Zendesk, or Gorgias is advantageous.
• Ability to remain calm under pressure and multitask in a fast-moving remote work setting.
• Detail-oriented, proactive, and focused on solutions.

Technical Equipment Requirements

• Personal computer or laptop with at least an Intel i5 processor.
• Reliable internet connection providing minimum 25 Mbps upload and download speeds.
• Quiet and professional workspace suitable for calls.

Additional Information

Application Instructions: To have your application reviewed, you must select the position "Brand Concierge" in the application and enter the code "DSS" when prompted; failure to do so will result in your application not being considered.

Why Work with TalentPop App?

• Opportunities for performance-based salary increases and commissions.
• Paid leave to unwind and recharge.
• Health coverage through HMO or a monthly health stipend for wellbeing assurance.
• Recognition bonuses celebrating accomplishments.
• Fully remote work environment with permanent work-from-home setup.
• Collaborative and encouraging team culture with potential for career development.