Desktop Home Claims Assessor

Role overview

This is an office-based opportunity with a major Australian insurance provider that supports multiple recognised insurance brands nationwide. The business is known for offering strong development opportunities, formal training, and well-defined career pathways.

The position suits someone with experience in construction, trades, building, or estimating who wants to apply that background in a desktop claims environment as part of the Home Claims team.

What’s on offer

• Structured training and a clear path for career growth.
• Permanent full-time salary range of AUD 88,000 to AUD 120,000, inclusive of superannuation.
• Volunteer leave, an extra paid ME day, paid parental leave, and the option to buy additional annual leave.
• Staff discounts on insurance products plus selected retail offers.
• A collaborative workplace with a socially active and supportive team culture.
• Standard Monday to Friday working pattern during normal business hours.
• Opportunities across Victoria, New South Wales, and Queensland.
• Office locations: Sunshine in Victoria, Lidcombe in New South Wales, and North Lakes and Kawana Waters in Queensland.
• This is a fully office-based position.

What the job involves

In this role, you will handle home insurance claims from the initial assessment stage through to final resolution. Drawing on your practical building and construction knowledge, you will examine claim details, evaluate property damage, work out the repair scope, and prepare repair and restoration estimates.

You will also work with customers, builders, repairers, and internal teams to keep claims moving efficiently, ensure repair options are realistic and cost-effective, and support customers throughout the process.

Key duties

• Assess claim files, photos, reports, and quotes to understand the extent of property damage.
• Define repair requirements and produce accurate costings.
• Discuss and agree repair pricing and outcomes with builders and repair partners.
• Manage claims through to closure while meeting time and budget expectations.
• Recommend repair solutions, cash settlement options, and temporary accommodation needs where relevant.
• Keep customers and other stakeholders informed and aligned on progress.

Experience and capability required

• Background in building, construction, trades, or estimating, with the ability to transfer that knowledge into property claims work.
• Hands-on experience preparing and reviewing detailed scopes of work.
• Willingness to learn the insurance industry through a structured training program.
• Strong organisation and a careful approach to detail.
• Comfort handling phone-based work and administration while maintaining relationships with internal and external stakeholders.
• Strong communication and stakeholder management ability.

Additional information

The role is located in Victoria, Australia, and related opportunities are also available in New South Wales and Queensland as noted above.

If you meet the requirements and want to move forward, you would normally apply directly or contact the recruiter using the details provided in the source listing.