Department Manager

About the Role

As a Department Manager, you will lead and motivate your team, building an inclusive workplace that encourages teamwork and an entrepreneurial mindset. Your focus will be on delivering a strong operational and visual store experience for customers and colleagues alike. You will also monitor your store’s strengths, improvement areas, and competition, then review sales performance and develop actions that help increase results and profitability.

What You’ll Do

Customer Sales & Profit

• Own the end-to-end OMNI customer journey in your store and ensure visual and commercial presentation follows global standards.
• Act as a positive representative of H&M in every customer interaction.
• Monitor the department’s strengths and identify commercial opportunities, then respond with practical action.
• Set and review sales and budget targets, and build plans that improve performance.
• Make sure customer service is delivered across the store and that the team actively promotes and sells products.
• Follow up that the team promotes the Customer Loyalty App (Hello Member) and supports in-store sustainability efforts.
• Run the department in a cost-conscious manner.
• Ensure fitting room and checkout routines are correctly followed, including transactions, returns, and exchanges.
• Oversee all administrative routines related to people and operations.

Fashion & Trend Awareness

• Stay current on fashion trends, styles, brands, products, competitors, and relevant influencers.
• Ensure the team shares product knowledge and other useful information during customer interactions.

Team & Development

• Lead recruitment, onboarding, performance management, and capability building for your in-store team.
• Complete performance reviews and succession planning to support both business and team needs.
• Retain and share your knowledge and experience with the team.
• Work closely with the in-store Visual Merchandiser team through planning and collaboration.
• Exchange feedback with colleagues to support learning and development.
• Own team planning and scheduling.
• Communicate regularly with store colleagues through daily and weekly meetings and other motivational updates.
• Ensure all procedures, routines, and legal requirements are followed throughout the store.
• Take part in onboarding, introductory learning, training, and other role-related development opportunities.

Retail Operations, Visual & Commercial Execution

• Maintain a clean and organized sales floor, back-of-house, and stockroom.
• Ensure strong visual merchandising, commercial presentation, and garment care standards.
• Keep stock levels healthy and contribute allocation input to the Area team.
• Oversee the full garment flow, from delivery to presentation, and maintain fitting room standards using the tools and technology provided.
• Support in-store OMNI services and technology such as Instore Care App, Click & Collect, and Smart Store tools.
• Maintain clear and balanced pricing communication across the store in line with global, local, and regional guidelines.
• Keep back-of-house areas updated and organized for all colleagues, including key information, health and safety, and tidiness.
• Be responsible for opening and closing the store each day.

Who You Are

You are a confident and effective leader who is comfortable taking responsibility for others. You communicate clearly, support your team, and approach problems with an analytical and solution-focused mindset. You should also be comfortable working with numbers, tracking statistics, and driving results through performance and healthy competition.

Additional Information

This role is salaried. The posting summarizes the most important responsibilities and requirements, but the position may include other duties assigned at the company’s discretion.

Reasonable accommodations are available for applicants with disabilities. If assistance is needed during the application or interview process, support can be requested through the company’s ethics and compliance contact form using the “Ask a Question” option.

The organization is committed to building and maintaining an inclusive, diverse, and equitable workplace. Recruitment considers all dimensions of diversity, and the company aims to provide a fair process. Applicants are asked not to include a cover letter, as it may introduce unintended bias.

The company’s purpose is to make fashion accessible to more people and to encourage self-expression. Team members are expected to bring their individuality to work, take on new responsibilities from day one, and keep learning while growing their careers.