P
Debt Recovery Specialist
Pocketly Infotech Private Limited
Bengaluru, Karnataka, India · À temps plein
Soyez le premier à postuler
- Expérience
- 2 à 5 ans
- Salaire
- INR 17,000 – INR 30,000 / month
- Ouvertures
- 1
- Publié
- il y a 1 semaine
- Mode de travail
- Au bureau
- Éducation
- Tout diplômé
- Admissibilité
- Graduates with 2-5 years of practical experience in NBFC NPA collections. Applicants from banking, BPO, telecom, or unrelated collection experience backgrounds are not eligible.
- CV
- Candidature requise
Votre lieu de travail
Description de l'emploi
Job Overview
We are seeking an adept NPA (Non-Performing Assets) Specialist with substantial expertise in NBFC (Non-Banking Financial Company) collections and recovery operations. The professional will oversee management of delinquent loan portfolios, facilitate recoveries, negotiate settlement agreements, and ensure strict adherence to organizational policies alongside regulatory standards.
Key Responsibilities
- Administer and seek recovery on assigned NPA accounts.
- Engage customers via calls and follow-ups to retrieve overdue payments.
- Negotiate repayment schedules and settlements aligned with company protocols.
- Meet monthly targets for recovery and collections.
- Document all customer communications accurately within the CRM system.
- Refer complicated cases to the legal department as necessary.
- Guarantee that all collection activities comply with RBI regulations and internal policies.
- Compile daily MIS and recovery performance reports.
- Collaborate with internal teams to expedite resolution of NPA accounts.
Candidate Requirements
- Must hold a graduate degree in any field.
- Must possess 2 to 5 years of active experience in NPA collections specifically with an NBFC.
- Applicants with experience solely in banking, BPO, telecom, or other collection industries are ineligible.
Essential Skills
- Highly skilled in negotiation and recovery strategies.
- Exceptional communication and customer management skills.
- In-depth understanding of NBFC collection and recovery procedures.
- Capability to handle high-value overdue accounts effectively.
- Proficient in Microsoft Excel and CRM platforms.
- Result-driven with strong analytical aptitude.
Performance Metrics
- Achievement of monthly recovery goals.
- Efficiency in collection processes.
- Conversion rate of Promise-to-Pay (PTP).
- Settlement closure percentage.
- Compliance adherence and quality assurance scores.
Mandatory Note
Only applicants with demonstrated hands-on NPA collection experience in NBFC organizations will be considered for this role.